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"All hands on deck" working on Telus landline, internet outage

A Telus outage is affecting land line and internet services to approximately 1,200 customers, both residential and commercial, in sections of north Red Deer.

Telus cell phone service has not been impacted.

Telus customers in the affected area are advised that they will not be able to connect to 911 from their land lines but they can connect if they have a cell phone.

The company became aware of a problem with a cable in a manhole near Parkland Mall on Wednesday morning, Telus spokesperson Chris Gerritsen said Wednesday evening.

The cable was damaged and water rising in the manhole seeped in, causing extensive damage.

Crews will have to replace 220 metres of underground cable, Gerritsen said.

He did not know when the work would be completed but said it would not be by the end of Wednesday night.

He said “all hands are on deck” to fix the issue.

Red Deer Emergency Services is advising affected residents to drive to their nearest Emergency Services station or use a phone from another provider in the event of emergency.

The following stations are located in north Red Deer:

l Station 2 and the RCMP Detachment (5839 67th St.)

l Station 5 at 311 Jordan Parkway

 
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