Cause of wireless voice outage unclear, some intermittent problems may persist

TORONTO — The cause of a service outage that affected voice calls on numerous Canadian mobile brands, starting Sunday afternoon, remained unclear Monday as carriers said only some customers continued to have problems.

“Teams are working hard to fully resolve the issue and we sincerely apologize to our customers,” a Rogers statement said Monday.

Telus, Bell Canada and Freedom also experienced problems with voice service about the same time but restoration began late Sunday.

None of the carriers had publicly stated a root cause of the disruption as of Monday afternoon.

The degraded quality of service included dropped wireless voice calls and an unspecified number of customers being unable to place or receive wireless voice calls.

“Some customers may still experience intermittent wireless voice service,” Freedom said in an email Monday afternoon. ”We sincerely apologize to any of our customers who were impacted by this issue.”

A Telus email statement said its customers began reporting an inability to receive or place voice calls with Freedom Mobile or Rogers customers starting about 2 p.m. Sunday but those problems were resolved about 1 a.m. Monday.

Bell Canada said its customers began experiencing problems Sunday afternoon as a result of problems with other carriers, which weren’t identified, but the service issues were resolved around 10 p.m. Sunday.

“We understand that customers at all Canadian wireless companies (including Bell, Virgin and Lucky Mobile) would have encountered problems calling or receiving calls from customers at the affected carriers,” Bell said in an email.

Besides their flagship brands, Telus offers the Koodo and Public Mobile services and Rogers offers Fido and Chatr.

Just Posted

The best caesar in Canada can be found in Sylvan Lake

Kjeryn Dakin’s Tragically Hips caesar won the national Best Caesar in Town competition

Family says five found dead after Alberta fire were couple and their grandkids

ROCHFORT BRIDGE, Alta. — The family of five people whose bodies were… Continue reading

Rescue dogs come to Canada in search of forever families

There were dozens of dogs in the back of the van travelling… Continue reading

WATCH: Parkland Garden Centre hosts weekly Craft and Market Sale

A weekly event hosted by the Parkland Nurseries Garden Centre gives Red… Continue reading

WATCH: CP Holiday Train supports Lacombe Food Bank

Madeline Merlo and JUNO Award nominee Scott Helman both performed

Your community calendar

Friday The Annual Old-Fashioned Country Christmas is being held Dec. 13 at… Continue reading

Quebec Premier Francois Legault heads to Hollywood to talk carbon and business

LOS ANGELES — After a tumultous legislature session, Quebec Premier Francois Legault… Continue reading

Conservatives urge Morneau to deliver ‘urgent’ fall economic update

OTTAWA — The Conservatives are calling on Finance Minister Bill Morneau to… Continue reading

Flames edge Kings 4-3 to remain unbeaten under interim head coach Geoff Ward

CALGARY — From his contributions on the scoresheet to his role in… Continue reading

Five things to watch for in the Canadian business world in the coming week

TORONTO — Five things to watch for in the Canadian business world… Continue reading

Google taps into Montreal’s rich gaming industry for first-party Stadia content

Sebastien Puel has seen Montreal evolve into a game development powerhouse over… Continue reading

Man dead after lengthy standoff with RCMP at home northeast of Calgary

COCHRANE, Alta. — A man in Alberta has died after an officer… Continue reading

Turkey trouble: Quebec village looks to dump wild bird running afoul in town

MONTREAL — In the small Quebec town of St-Prosper-de-Champlain — population 552… Continue reading

Most Read