CRTC seeks public comments on creation of internet code of conduct

OTTAWA — Canada’s telecommunications regulator is inviting public comments on the creation of an internet code of conduct for service providers to address increasing complaints about service.

The Canadian Radio-television and telecommunications Commission says the effort is distinct from the ongoing inquiry on misleading or aggressive sales practices, that will culminate in a report to government.

It says the internet code would, among other things, establish consumer-friendly business practices, ensure contracts are easy-to-understand, and make it easier for Canadians to switch providers to take advantage of competitive offers.

Codes of conduct are in place for subscribers of wireless and television services but CRTC chairman and chief executive Ian Scott says a code for internet services may be needed as the number of complaints has been growing.

In its 2016-17 annual report, the Commission for Complaints for Telecom-television services said the number of internet services complaints rose by 38 per cent from the previous year.

Canadians have until Dec. 19 to submit their comment by completing an online form.

Just Posted

Two people die in Rocky-area collision

Rocky Mountain House RCMP investigate

RDC launches week of activities focusing on student mental health

Learners invited to join the discussion at #MakeSomeTimeRDC

Husky Energy walks away from its hostile takeover bid for MEG Energy

CALGARY — Husky Energy Inc. is walking away from its hostile takeover… Continue reading

Facebook shuts hundreds of Russia-linked pages, accounts

LONDON — Facebook said Thursday it removed hundreds of Russia-linked pages, groups… Continue reading

Trudeau says politicians shouldn’t prey on Canadians’ fears

The Prime Minister was speaking at a townhall in Ontario

‘I never said there was no collusion,’ Trump lawyer says

President Donald Trump’s lawyer Rudy Giuliani says he has ‘never said there was no collusion’

Body of Canadian miner found after African kidnapping

Kirk Woodman’s body was discovered 100 kilometres from the site where he worked for Progress Mineral Mining Company in Burkina Faso

Canada’s Conners on his way to full PGA Tour card with fast start to 2019 season

Corey Conners was working on his putting last Friday when fellow Canadian… Continue reading

Canada’s Milos Raonic, Denis Shapovalov advance at Australian Open

MELBOURNE, Australia — Canada’s Milos Raonic and Denis Shapovalov have advanced to… Continue reading

Study finds more than half of food produced in Canada wasted

The study released Thursday is the world’s first to measure food waste using data from industry and other sources instead of estimates

AP Exclusive: A peek at how Disney resort shows are made

LAKE BUENA VISTA, Fla. — With excitement building over a new “Star… Continue reading

Justin Bieber’s ‘Steps to Stardom’ hometown exhibit makes plans for a book

STRATFORD, Ont. — Justin Bieber’s meteoric rise to pop stardom will be… Continue reading

Snowed-in Austrian nuns insist they’re staying put

Authorities have deployed heavy equipment to clear snow and fallen trees blocking the road to the monastery

Most Read