A bottle of hand sanitizer is seen in Vancouver on October 7, 2020. THE CANADIAN PRESS/Jonathan Hayward

A bottle of hand sanitizer is seen in Vancouver on October 7, 2020. THE CANADIAN PRESS/Jonathan Hayward

Experts say counterfeit hand sanitizer recall at Dollarama is a lesson for retailers

Fraudulent version may not be effective at killing bacteria and viruses

TORONTO — Dollarama Inc. is removing a counterfeit and recalled hand sanitizer from its shelves, which experts say should serve as a reminder of how important it is for retailers and consumers to do their due diligence when shopping.

“Since coronavirus started, it’s just been a huge Wild West of personal protective equipment (PPE),” said Yue Gao, a pharmacist and the quality assurance lead at Ontario-based PPE supplier MedyKits.

“Some people don’t realize that this is happening.”

Gao’s remarks Tuesday came after Health Canada revealed that it had uncovered a counterfeit Daily Shield hand sanitizer for sale at one of Dollarama’s Thunder Bay, Ont. with the same lot number as a legitimate Bio Life Sciences Corp. product.

Montreal-based Dollarama said the 250 mL product labelled NPN 80098979, Lot 6942 Expiry May 2023 was available in roughly half the chain’s stores and each location sold about 17 bottles, which were removed as soon as Health Canada began investigating.

Health Canada believes the fraudulent version of the product may not be effective at killing bacteria and viruses, and poses serious health risks because it contains methanol. The ingredient is not authorized for use in hand sanitizers and can cause severe adverse reactions or death when ingested.

It’s far from the only recall the country has faced in recent months as COVID-19 has made hand sanitizers a hot commodity and spurred dozens of distillers and now companies to start pumping out the product.

Health Canada said it has recalled more than 100 hand sanitizers recently and Gao has heard her fair share of complaints about concerning products.

“Working in the pharmacy, I actually had a customer come up to me and show me pictures of her son’s hands because he developed a rash and very very dry skin that was red from hand sanitizer he was using in school,” Gao said. “It didn’t look good right so I had to tell her … to make sure that you’re protecting yourself with your purchases.”

Fraser Johnson, the Leenders Supply Chain Management Association chair at Western University in Ontario, said recalls highlight that retailers should be focused on two things: suppliers and quality.

“You get non-reputable suppliers that want to cheat and they can go through a review process with (a retailer) and be supplying them for a number of years and then decide that they want to substitute the hand sanitizer that they’ve been shipping with them and not disclose that,” said Johnson.

“That’s a very difficult thing for a company to check.”

Retailers, he said, can ask hand sanitizer makers for references or search for websites and proof of what other companies have trusted the brand.

Health Canada said in an email to The Canadian Press that it recommends companies refer to a list of authorized hand sanitizers, complete with natural product and drug identification labels, it has posted on its website

The organization has also released a second list of disinfectants and hand sanitizers accepted under interim measure the government put in place allowing for certain products to be sold in Canada if they were approved in other jurisdictions (and were determined not to compromise safety.

Health Canada said it is continuing to investigate the Daily Shield counterfeits with the co-operation of Dollarama, which told The Canadian Press in an email that all of its hand sanitizer purchases go through a full compliance review before being sold to ensure the quality and safety of the product.

“The product in question was purchased through a long-standing Canadian vendor. Dollarama was not the importer or license holder of this product,” said spokesperson Radmanovich.

“Customers are invited to discard the product or return it to any store for a full refund.”

Customers who don’t want to be duped should only buy from trusted retailers with brands they associate with quality, said Johnson.

If it looks like it’s cheap, think he carefully, he said.

When Gao is purchasing hand sanitizer, she makes sure it doesn’t have methanol in it and pays close attention to the label.

“Some of these counterfeit sanitizer companies have a fake label on top of the bottle, and the only time you can really tell that those ones are fake is to just keep an eye on recalls that Health Canada website puts up, so be vigilant and tracking that as well.”

This report by The Canadian Press was first published Oct. 20, 2020.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

The revised plans for the Dream Centre feature a two-storey renovated building. The centre launched a campaign Monday in hopes of raising more than a million to help with building renovation. (Contributed image).
Red Deer Dream Centre launches campaign, hopes to raise $1.4M

The Red Deer Dream Centre (RDDC) is hoping to raise $1.4 million… Continue reading

Alberta’s chief medical officer of health, Dr. Deena Hinshaw, announced more than 1,500 active cases in Alberta Monday afternoon and five additional deaths. (Photo by Chris Schwarz/Government of Alberta)
COVID-19: Red Deer at 141 active cases

Central zone active cases up by 100 in last 24 hours

COVID-19. (Image courtesy CDC)
Red Deer area seniors facility pauses visits after staff tests positive for COVID

A Red Deer County seniors facility has put the breaks on visitors… Continue reading

.
Alberta confirmed more than 1,500 COVID-19 cases Sunday

Alberta confirmed 1,584 COVID-19 cases Sunday afternoon. The total active cases went… Continue reading

Lynn Van Laar, chair of this year’s Christmas Wish Breakfast, said the event was planned outdoors to minimize the risk of COVID. Photo by Mamta Lulla/Advocate staff
Outdoor Christmas Wish Breakfast helps central Alberta families this holiday season

The coronavirus pandemic isn’t going to stop children from having a merry… Continue reading

Prime Minister Justin Trudeau pauses after responding to a question about the holidays during a news conference outside Rideau Cottage in Ottawa, Friday, Nov. 20, 2020. THE CANADIAN PRESS/Adrian Wyld
Trudeau joins G20 in promising COVID-19 aid to poor nations, rejecting protectionism

OTTAWA — Prime Minister Justin Trudeau joined leaders from the world’s 20… Continue reading

Justice Minister David Lametti responds to a question during Question Period in the House of Commons, in Ottawa, Thursday, Nov. 19, 2020. The federal bill revising the rules on medically assisted death in Canada has raised the ire of the Canadian Psychiatric Association over the proposed law’s explicit rejection of mental illness as grounds for ending a patient’s life. THE CANADIAN PRESS/Adrian Wyld
Exclusion of mental illness in assisted dying-bill slammed by psychiatrists

OTTAWA — The federal bill revising the rules on medically assisted death… Continue reading

The Quebec flag is seen on the podium as Bloc leader Yves-François Blanchet responds to a question during a news conference Wednesday June 3, 2020 in Ottawa. Perennial anxieties around the state of the French language in Quebec have boiled over in the past week, with politicians seizing on a Liberal MP’s initial brush-off of the issue as evidence of indifference to a crisis. THE CANADIAN PRESS/Adrian Wyld
Angst around French language boils over in Quebec, as politicians warn of ‘decline’

MONTREAL — Perennial anxieties around the state of the French language in… Continue reading

Numuch Keitlah, left, and Jake Thomas, centre, participate in a Coastal Nations search and rescue exercise off the coast of Vancouver Island in this undated handout photo. The recently operational Coastal Nations Coast Guard Auxiliary has more than 50 members from five Indigenous territories who are trained in marine search and rescue. They are on call day and night to respond to emergencies along some of B.C.’s most rugged and remote coastal areas. THE CANADIAN PRESS/HO, Jordan Wilson *MANDATORY CREDIT*
Canada’s first Indigenous-led coast guard auxiliary patrols B.C.’s rugged coast

VICTORIA — The winds were gusting at 110 kilometres per hour and… Continue reading

Toronto Raptors guard Fred VanVleet has sponsored the VanVleet Court at the BMO Harris Bank Center in Rockford, Ill. (Photo by THE CANADIAN PRESS)
Fred VanVleet signs four-year, US$85-million deal with Toronto Raptors

TORONTO — Fred VanVleet, one of the most coveted players in free… Continue reading

This undated electron microscope image made available by the U.S. National Institutes of Health in February 2020 shows the Novel Coronavirus SARS-CoV-2, yellow, emerging from the surface of cells, blue/pink, cultured in the lab. Also known as 2019-nCoV, the virus causes COVID-19. THE CANADIAN PRESS/AP, NIAID-RML
‘Hardship is not a new thing:’ Nunavut fights COVID-19 as cases continue to rise

IQALUIT — It has been just over two weeks since Nunavut declared… Continue reading

Pedestrians walk past Pfizer world headquarters in New York on Monday Nov. 9, 2020. Despite recent optimism over reported results from COVID-19 vaccine trials,<br>Two companies, Pfizer and Moderna, have recently announced they're developed COVID-19 vaccines that are 95 per cent effective. THE CANADIAN PRESS/AP, Bebeto Matthews
A long way from lab bench to bedside: Virus experts urge COVID-19 vaccine caution

Despite recent optimism over reported results from COVID-19 vaccine trials, virologists say… Continue reading

Alberta has 1,910 active cases of COVID-19 as of Wednesday. Red Deer is reporting five active cases, with 108 recovered. (File photo)
After COVID-related transplant delays, 16-year-old N.S. girl gets lung transplant

‘This is the difficult time now of seeing Tahlia in ICU hooked up to 15 IVs and sedated’

Most Read