From digital boards to e-commerce: The things to watch in retail in 2017

Competition among Canadian retailers continued to heat up this year

TORONTO — Competition among Canadian retailers continued to heat up this year, with some brands beefing up their physical stores and e-commerce offerings, while new entrants like Saks Fifth Avenue and Uniqlo joined the fray.

Whether it was Saks opening up a Pusateri’s food hall in their stores or Hudson’s Bay spending more than $60 million to upgrade its Toronto distribution centre with a new robotics system, retailers worked to carve out their place in the cutthroat retail landscape.

But not all retailers have been able to survive, with some like Danier scaling back locations or others like teen clothing chain Aeropostale and jewelry chain Ben Moss closing their doors in Canada for good.

As 2016 nears an end, here are the top retail trends to look forward to in the new year:

Retailers will continue to expand their e-commerce offerings

In 2016, Canadians averaged more than $44 billion in retail sales every month with e-commerce sales accounting for about two per cent, according to Statistics Canada.

Although online sales make up a small proportion of total purchases, retail industry expert Doug Stephens says it’s growing at a pace of 15 per cent each year compared with three per cent growth in bricks-and-mortar sales.

Stephens, who runs consultancy Retail Prophet, said more than ever, customers expect the process of buying online to be as seamless as purchasing the item in a store. They also want to be able to have the opportunity to go back and forth between the two options easily and quickly.

NPD Group retail analyst Tamara Szames said retailers understand that their online presence is a “gateway” to their physical store, and even though this area is growing, it’s not replacing consumers’ desires to shop in person.

Imagine trying on clothes in a store and being able to ask for another size, get advice about the fit or get recommendations about other pieces that might work — all from a screen on your dressing room door.

Retail strategist Kelly Askew says 2017 is going to be a year where more retailers will try to incorporate more useful, digital aspects into the store experience.

Askew, a managing director at Accenture, anticipates that even grocery stores will move towards embedding more digital aspects into the business.

For example, supermarkets may begin to send offers to your smartphone as you’re walking by an item on a shelf or help you plan your route through the grocery aisles once you upload your shopping list.

“(We’re going to be) moving away from some of the gimmicky and gadgetry that we’ve seen until now, like digital screens you can interact with but they don’t really add to the experience,” said Askew.

In 2016, Canada saw the growth of the luxury sector and the discounted brand name sector, which includes stores such as Saks Off Fifth, Nordstrom Rack, Marshalls and Winners.

Retailers are hoping Canadians will continue to have an appetite for the experience of shopping for high-end goods and also be driven into “off-price” stores in the hopes of finding a bargain.

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