Remind.com claims partial victory after Bell agrees to restore lower fee

TORONTO — Remind.com is claiming a partial victory after waging a social media campaign designed to persuade Rogers and Bell to reverse a fee increase that indirectly affected a free two-way texting service for teachers, students and parents.

The San Francisco-based company had warned it wouldn’t be able to provide the free texting version of its service to its Canadian users who have wireless plans with Rogers, Bell, or their respective subsidiaries.

Remind said Friday in an email and on Twitter that Bell Canada had informed the company that it will reverse the fee increase but Rogers Communications Inc. hadn’t done so.

A spokesman for Bell said in an email to The Canadian Press that it has agreed to an extension of the old fees while the carrier works towards a longer-term business arrangement with Remind.

Rogers didn’t comment on the situation prior to the publication deadline.

All the companies have acknowledged that the Remind service can be accessed over a cellular data service, but those may incur carrier fees.

Remind’s app has a variety of uses including notifying groups about class assignments, schedules of emergencies as well as two-way communications between individual teachers, students and parents.

Rogers and Bell have said previously they don’t have a direct contractual relationship with Remind — which accesses their networks through two intermediary companies — but they were willing to discuss a compromise.

None of the companies’ representatives would disclose the per-message fees involved.

But Remind chief executive Brian Grey said in an interview its annual costs would jump from “tens of thousands of dollars” to “hundreds of thousands of dollars” and the increase is unsustainable for the company at this stage of its development.

Grey said Remind doesn’t use its platform as a method for distributing advertising and its revenue comes from the sale of a large-scale version of the service to schools and districts, a practice launched in January 2017 in the United States.

“Longer term, our plan would be to bring that to Canada and other markets. But we’re just not there yet,” Grey said.

Remind.com claims partial victory after Bell agrees to restore lower fee

TORONTO — Remind.com is claiming a partial victory after waging a social media campaign designed to persuade Rogers and Bell to reverse a fee increase that indirectly affected a free two-way texting service for teachers, students and parents.

The San Francisco-based company had warned it wouldn’t be able to provide the free texting version of its service to its Canadian users who have wireless plans with Rogers, Bell, or their respective subsidiaries.

Remind said Friday in an email and on Twitter that Bell Canada had informed the company that it will reverse the fee increase but Rogers Communications Inc. hadn’t done so.

A spokesman for Bell said in an email to The Canadian Press that it has agreed to an extension of the old fees while the carrier works towards a longer-term business arrangement with Remind.

Rogers didn’t comment on the situation prior to the publication deadline.

All the companies have acknowledged that the Remind service can be accessed over a cellular data service, but those may incur carrier fees.

Remind’s app has a variety of uses including notifying groups about class assignments, schedules of emergencies as well as two-way communications between individual teachers, students and parents.

Rogers and Bell have said previously they don’t have a direct contractual relationship with Remind — which accesses their networks through two intermediary companies — but they were willing to discuss a compromise.

None of the companies’ representatives would disclose the per-message fees involved.

But Remind chief executive Brian Grey said in an interview its annual costs would jump from “tens of thousands of dollars” to “hundreds of thousands of dollars” and the increase is unsustainable for the company at this stage of its development.

Grey said Remind doesn’t use its platform as a method for distributing advertising and its revenue comes from the sale of a large-scale version of the service to schools and districts, a practice launched in January 2017 in the United States.

“Longer term, our plan would be to bring that to Canada and other markets. But we’re just not there yet,” Grey said.

Just Posted

Petroleum producers speak to Red Deer & District Chamber of Commerce

Canadian Association of Petroleum Producers brings recommendations

Science fair is around the corner

Central Alberta Rotary Science Fair happens March 29 and 30.

Country star Gord Bamford and The Reklaws perform free Games concert Friday

Show starts at 6:30 p.m. in heated dome off Celebration Plaza in downtown Red Deer

U.S. franchisee files suit against Tim Hortons, alleging price gouging

Weeks after achieving a breakthrough in two class-action lawsuits with restive Canadian… Continue reading

Ponoka host to Bayer Crop Science seed innovations trade show

The company held a trade show with seed crop science industry partners at the ag event centre

Gaudreau snaps goal drought to help Flames double up Islanders 4-2

CALGARY — The drought is over for Johnny Gaudreau. Gaudreau’s first goal… Continue reading

Federal government set to develop code of conduct for sport in Canada

OTTAWA — The federal government is developing a code of conduct for… Continue reading

Jay Baruchel has trained the dragon, now he’s letting go with ‘The Hidden World’

TORONTO — The first time actor Jay Baruchel stepped into a recording… Continue reading

Hockey ref says AC/DC support is giving him motivation in Alzheimer’s fundraiser

Enthusiastic AC/DC fan Steve McNeil says he’s feeling inspired to push even… Continue reading

Gardening: What are you planting in 2019?

What’s new in plants for 2019? Checking catalogues, greenhouses and stores will… Continue reading

Opinion: I spy another energy hypocrite

Talk about biting the hand that feeds you. The mittens provided to… Continue reading

Canada’s bobsleigh team races World Cup on Calgary home track facing closure

CALGARY — Canada’s skeleton and bobsled teams will race a World Cup… Continue reading

Most Read