TD Bank’s U.S. online, mobile platforms face outages after upgrade

(Photo courtesy The Canadian Press)

Toronto-Dominion Bank’s online and mobile banking platforms in the U.S. are experiencing technical difficulties after a recent upgrade, prompting customers to complain on social media.

Several of the Canadian lender’s U.S. clients have taken to Twitter to complain about problems accessing their accounts online or on the mobile app, issues which surfaced late last week after TD rolled out a technical update.

TD Bank said Wednesday it is “sorry for any inconvenience to our customers during this conversion and continue to address their questions and concerns.”

It believes the challenges are either resolved or will be addressed shortly, a TD Bank spokesman added in an emailed statement.

The lender, whose slogan south of the border is “America’s Most Convenient Bank,” also posted a statement on its website last weekend apologizing to clients for the inconvenience.

TD Bank is one of the 10 largest banks in the U.S. and provides retail, small business and commercial banking products and services to more than nine million customers at approximately 1,300 locations.

The technical difficulties with its U.S. online and mobile platforms comes after TD’s online brokerage platform WebBroker faced outages in late 2017 and earlier this year amidst an “unprecedented” surge in trading volumes.

The bank’s e-transfer service also experienced some issues in November after a transition to a new platform.

Companies in this story: (TSX:TD)

Just Posted

PHOTOS: Red Deer College Queens host third annual Pink in the Rink game

The RDC Queens picked up an extra special victory on home ice… Continue reading

PHOTOS: The Mustard Seed CEO speaks at Seeds of Hope Gala in Red Deer

The first-ever Seeds of Hope Gala was held at the Red Deer… Continue reading

PHOTO: Renewable Energy Fair at Red Deer College

The Renewable Energy Fair and Workshops event was held at Red Deer… Continue reading

Person airlifted to hospital after collision near Innisfail

One person was airlifted to hospital after a serious collision west of… Continue reading

WATCH: Make-A-Wish grants Star Wars loving teen’s wish

The Make-A-Wish Foundation granted Anakin Suerink’s wish in Red Deer Saturday afternoon

‘Stupid’ law preventing Canada’s re-engagement with Iran: retired envoy

OTTAWA — The real reason the Liberal government hasn’t been able to… Continue reading

Voters head to polls for BC municipal elections today

VANCOUVER — Voters in British Columbia will head to the polls today… Continue reading

All sharks tagged in N.S. expedition can now be tracked on Ocearch website

HALIFAX — All six of the sharks tagged in Nova Scotian waters… Continue reading

Memorial service for former PQ minister Lise Payette today in Montreal

MONTREAL — Mourners will gather to remember former Parti Quebecois cabinet minister… Continue reading

Immunotherapy scores a first win against some breast cancers

For the first time, one of the new immunotherapy drugs has shown… Continue reading

‘Mom I’m in trouble:’ Canadian, Brit face 10 years in jail for alleged graffiti

GRANDE PRAIRIE, Alta. — The mother of a Canadian who was arrested… Continue reading

Coyote on the prowl near Penhold

This coyote was out on the prowl in a field just west… Continue reading

Most Read