TD Bank’s U.S. online, mobile platforms face outages after upgrade

(Photo courtesy The Canadian Press)

Toronto-Dominion Bank’s online and mobile banking platforms in the U.S. are experiencing technical difficulties after a recent upgrade, prompting customers to complain on social media.

Several of the Canadian lender’s U.S. clients have taken to Twitter to complain about problems accessing their accounts online or on the mobile app, issues which surfaced late last week after TD rolled out a technical update.

TD Bank said Wednesday it is “sorry for any inconvenience to our customers during this conversion and continue to address their questions and concerns.”

It believes the challenges are either resolved or will be addressed shortly, a TD Bank spokesman added in an emailed statement.

The lender, whose slogan south of the border is “America’s Most Convenient Bank,” also posted a statement on its website last weekend apologizing to clients for the inconvenience.

TD Bank is one of the 10 largest banks in the U.S. and provides retail, small business and commercial banking products and services to more than nine million customers at approximately 1,300 locations.

The technical difficulties with its U.S. online and mobile platforms comes after TD’s online brokerage platform WebBroker faced outages in late 2017 and earlier this year amidst an “unprecedented” surge in trading volumes.

The bank’s e-transfer service also experienced some issues in November after a transition to a new platform.

Companies in this story: (TSX:TD)

Just Posted

Heat warning in effect for Central Alberta

Environment Canada has issued a heat warning for Central Alberta. Residents in… Continue reading

Red Deer Royals place second at Calgary Stampede parade

Royals depicted life in forest and portrayed destruction by human beings

Westerner Days parade set for Wednesday in downtown Red Deer

Over 30,000 people are expected to line up the streets of downtown… Continue reading

Storm rips through Central Alberta

Hail pelts region causing damage to farmland, plus communities in Ponoka, Bashaw and Stettler

France wins 2nd World Cup title, beats Croatia 4-2

MOSCOW — France won its second World Cup title by beating Croatia… Continue reading

CFIA inspects after video shows pigs crammed into B.C. transport truck

The video shows pigs piled on top of one another in a transport truck on a “sweltering” hot day last week

Man killed by Chicago police ran away, reached for waist

CHICAGO — A man killed by Chicago police had a gun in… Continue reading

Chicago police: Man killed by police appeared to be armed

CHICAGO — Footage from body-worn cameras and surveillance cameras shows that a… Continue reading

New Mexico passenger bus crash kills 3, injures 24 others

BERNALILLO, N.M. — A crash involving a commercial passenger bus and three… Continue reading

Police officer, bystander die from gunshot wounds

BOSTON — A Massachusetts police officer and bystander died Sunday from wounds… Continue reading

Trump names EU a global foe, raps media before Putin summit

HELSINKI — President Donald Trump named the European Union as a top… Continue reading

Stolen firetruck stopped after wild chase in California

SACRAMENTO, Calif. — Police chased a stolen firetruck across four Northern California… Continue reading

Storm rips through Central Alberta

Hail pelts region causing damage to farmland, plus communities in Ponoka, Bashaw and Stettler

Activists protest outside Kinder Morgan terminal in kayaks, canoes in B.C.

Tsleil-Waututh elder Ta’ah Amy George led the water ceremony from a traditional Coast Salish canoe

Most Read


Five-day delivery plus unlimited digital access for $185 for 260 issues (must live in delivery area to qualify) Unlimited Digital Access 99 cents for the first four weeks and then only $15 per month Five-day delivery plus unlimited digital access for $15 a month