Tour trains people to become Red Deer Experience Experts

It was a whirlwind tour that would have impressed the most efficient of travellers.

It was a whirlwind tour that would have impressed the most efficient of travellers.

After an early-morning visit to the Alberta Sports Hall of Fame & Museum, participants in the Red Deer Experience Expert Training program boarded a bus and headed for Fort Normandeau. From there, they continued on to Sunnybrook Farm & Museum, Red Deer Museum & Art Gallery, downtown Red Deer and Discovery Wildlife Park — arriving at Heritage Ranch in time for lunch.

Each stop featured a comprehensive guided tour, with the travelling time in between spent learning about other Central Alberta attractions.

The 22 people who took part in Wednesday’s tour emerged with a Red Deer Experience Expert certificate and lapel pin, and a greater awareness of what Central Alberta has to offer visitors.

That awareness is what Tourism Red Deer was striving for when it organized the program.

Designed for front-line workers in the hospitality sector, it should make it easier for tourists to find out what they can do and see in the region, said Liz Taylor, Tourism Red Deer’s executive director.

“Our long-range goal would be that we would have all front-line workers there,” she said, listing service station attendants, taxi drivers, retail clerks and restaurant staff as good candidates for the training.

Most of those who took part this week were hotel workers, said Taylor, but there were also customer-service staff from other businesses.

Some were seeing the local attractions for the first time, she noted, and expressed surprise at what they’ve been missing.

“They were really impressed with Fort Normandeau, and the same with Discovery Wildlife Park.”

Another highlight was the tour of downtown Red Deer, with city historian Michael Dawe providing his insights.

“He just makes the history come alive,” said Taylor.

A similar tour is scheduled for May 22, and Taylor hopes the training will be offered annually.

It actually started last June, with a workshop that included customer service training and presentations on local attractions.

Feedback from that event indicated that those taking part wanted more information about those sites, which led to this year’s bus tours.

Only some of Central Alberta’s attractions could be included, acknowledged Taylor, but participants received a package with details about other places of interest.

The Red Deer Experience Expert Training program was sponsored by Hotels Red Deer, the City of Red Deer, Red Deer County and Pursuit Adventure & Travel.

hrichards@bprda.wpengine.com

Just Posted

PHOTOS: Aaron Goodvin sings at Westerner Days

Aaron Goodvin performed at Westerner Days Wednesday.… Continue reading

Severe thunderstorm watch in effect for Central Alberta

There’s a severe thunderstorm watch in effect for Red Deer and the… Continue reading

WATCH: Sun shines on Red Deer’s Westerner Days parade

George Young has been a Westerner Days parade marshal for about 28… Continue reading

Central Alberta receives funding for regional emergency training

Alberta Municipal Affairs announces $160,000 for training on top of $40,000 previously received

WATCH: Global FMX at Westerner Days

There are three freestyle motocross shows a day at Westerner Park this week

Study links air pollution to drop in national park visitors

DENVER — Visitors appear to be steering clear of some U.S. national… Continue reading

Banff’s bathroom bears returned to the park after 15 months of rehab in Ontari

Three cubs found abandoned in a washroom along the Trans-Canada Highway in… Continue reading

Canada could get caught in cross-fire of U.S. uranium investigation

Canada could get caught in the crossfire after the U.S. Department of… Continue reading

Trudeau shuffles familiar faces, adds new ones to expanded cabinet

OTTAWA — Prime Minister Justin Trudeau has unveiled his pre-election cabinet, shuffling… Continue reading

Canada’s premiers meet Indigenous groups, although three major groups decline

BOUCTOUCHE, N.B. — Canada’s premiers are meeting with Indigenous organizations in New… Continue reading

An updated list of federal cabinet ministers following Wednesday’s shuffle

OTTAWA — An updated list of federal cabinet ministers following Wednesday’s shuffle,… Continue reading

Most Read


Five-day delivery plus unlimited digital access for $185 for 260 issues (must live in delivery area to qualify) Unlimited Digital Access 99 cents for the first four weeks and then only $15 per month Five-day delivery plus unlimited digital access for $15 a month