Good service often overlooked

In response to recent comments in the media about the lack of customer service available these days, I’d like to stand up for those of us in the business.

In response to recent comments in the media about the lack of customer service available these days, I’d like to stand up for those of us in the business.

I have been in the service industry for 21 years. In that time, I have seen more than a letter to the editor can express and it’s not all aimed at my fellow service workers but at those we serve.

I’m sorry if you’re having a bad day, but don’t take it out on us. The person who cut you off before you came into my place of business wasn’t me.

We have to be nice and polite all day or night, depending on where one works, and it’s not easy to keep a smile on your face when you’re looked down upon for trying to do the best you can.

Most of us in the service industry are not plumbers, carpenters, electricians, chefs, etc. We are just like you, doing the best we can.

So when you get good service tell the person and make their day.

The saying is sure true that bad service gets the people talking, but good service is always overlooked.

Margaret Simmons

Red Deer

Just Posted

More than $25k raised for Red Deer firefighter who is recovering in hospital

‘I think the support he’s getting is because of the person he is’

Lacombe backs Blackfalds stormwater plan

Stormwater management plan will open up more land for development in Blackfalds

Two men facing charges in alleged abduction

RCMP issued alert for woman on Wednesday morning who was found safe later that day

Red Deer RCMP seek public assistance to identify suspect in indecent acts

Red Deer RCMP are looking for a man believed to be responsible… Continue reading

WATCH: Two weeks away from Canadian Finals Rodeo in Red Deer

In just two weeks, Ponoka’s Shayna Weir will compete with the best… Continue reading

Leon Draisaitl has overtime winner as Edmonton Oilers down Boston Bruins 3-2

EDMONTON — Connor McDavid set up Leon Draisaitl for the overtime winner… Continue reading

Edmonton girl guide sells out of cookies in front of cannabis store on first day

EDMONTON — She’s being called one smart cookie. As people lined up… Continue reading

New vacuum needed: Calgary family adopts three bonded St. Bernard buddies

EDMONTON — Three adult St. Bernards who couldn’t be separated because they’re… Continue reading

Film with Fan Bingbing, Bruce Willis cancelled after tax case

BEIJING — The director of “Air Strike,” featuring Chinese actress Fan Bingbing,… Continue reading

Michael Buble shuts down rumours of retirement from music

LOS ANGELES — Michael Buble is shutting down rumours that he’s going… Continue reading

After Canada legalizes pot, industry eyes rest of the world

MONTREAL — Cam Battley is a top executive at one of Canada’s… Continue reading

Facebook’s election ‘war room’ takes aim at fake information

MENLO PARK, Calif. — In an otherwise innocuous part of Facebook’s expansive… Continue reading

Military to overhaul morale-boosting trips after review finds serious problems

OTTAWA — Canada’s top general is overhauling military morale-boosting tours after an… Continue reading

Most Read