I was encouraged by an item on CBC Radio a few mornings ago. It stated that the economic downturn gave employers a great opportunity to put emphasis on “quality service.” That was the best news I’ve heard in a long time.
I, for one, am sick of rude, poorly trained, indifferent and incompetent staff in the Red Deer retail area; bus drivers having personal chats on their cellphones: cashiers preoccupied with text messaging; pubescent sales clerks far too busy gossiping to offer me assistance.
Seldom am I greeted. I hear neither “please,” nor “thank you” at the till. And then, when I am about to leave, I am told, “Have a nice day!” I feel like saying I would have a better day if you were friendly, helpful and mannerly.
I have stopped shopping in places with bad service (and that includes the grocery nearest my home, which has until recently received 90 per cent of my grocery dollar).
I sometimes wonder if I’m being too picky, an old-timer expecting yesterday’s standards in today’s world. Maybe. But, the bottom line is, the buck rests in my pocket, and I’ll spend it where it pleases me.