Grandchildren send a loving message to their Oma, Ursula Hackenbeck, a resident at The Hamlets at Red Deer. The residence has undertaken strict protocols to help keep residents and team members safe during the COVID-19 pandemic.

Red Deer County’s seniors residence shares how they are adapting to the new norm amidst COVID-19

The Hamlets at Red Deer undertakes extra precautions daily to prevent contamination

The safety and care of your loved ones, especially elder members of your family, has been paramount during the current COVID-19 pandemic.

At The Hamlets at Red Deer, leadership and team members have taken many steps to ensure the risk to your loved ones and friends living here are minimized. Community Relations Co-ordinator Melissa Flinn shares how this senior living community has adjusted day-to-day operations to keep pace with Alberta and federal health recommendations:

  1. What kinds of extra cleaning/disinfecting strategies are in place to keep residents safe? – The Hamlets at Red Deer is following a two-step disinfecting process and is taking extra measures by sanitizing all handrails, elevator buttons, water taps, remotes, doors and any other surfaces regularly touched by individuals. “We have hired extra people to ensure that all areas of our building are being cleaned 24 hours a day,” Melissa says.
  2. Can people still visit their loved ones? – The Hamlets at Red Deer made the decision on March 16 to lock our doors in order to protect residents and team members until further notice. “Our residents are very important to us and we understand that this was a difficult decision to make as all of our residents are missing their family members, but we must keep our doors locked to keep this virus out,” Melissa notes. “Family members are thankful we are being proactive at keeping everyone safe. We receive daily emails on how thankful our family members are that we are being so proactive in protecting their loved ones.”
  3. Can family members bring items to residents? – You’re welcome to drop off items at The Hamlets’ temporary office, which is not accessed by residents. Team members wipe items down before delivering them to your loved ones.
  4. How are residents keeping busy and active, without gathering in groups? – “Our recreation team has been amazing, helping our residents engage in more one-on-one activities,small group activities and live-streaming church services and viewing concerts from around the world!” Melissa says. “We’re grateful for every one of our team members at The Hamlets for working so hard at keeping everyone healthy.” For many elderly residents who already struggle with loneliness, the complete ban on visitors is a massive blow – and front-line team members are trying to maintain daily routines to keep seniors active. “The programs are still happening in the home. We’ve had to re-vamp them slightly, but we’re trying to make life as normal as possible for them.”
  5. How is The Hamlets helping keep residents’ spirits up? – All team members are encouraged to visit with residents when they can and answer any questions they may have, Melissa adds. “It’s important for us to not instill fear and be as encouraging as possible. Remaining calm and lifting people up are keeping the smiles on peoples’ faces. We have created a huge buzz on our social media pages with family members sending in cute videos to say hello from afar! We had gotten videos from ‘grand dogs’ saying hello to their Opas, and hundreds of pictures sent in of families. We deliver each message to residents and the smiles that we see are from ear to ear! It really helps to make the time go by a little easier.”
  6. Is The Hamlets teaming with other seniors communities on strategies to avoid contamination? – “We have seven sister sites across Alberta and B.C. and we’re in constant contact every day regarding procedures and protocols with COVID -19. We are all working together in this!”

For more information, visit or email You can also follow the latest on their Facebook or Instagram pages.

CoronavirusSeniorsseniors housing


Residents on their balcony at The Hamlets at Red Deer reel in a bucket filled with fresh baked goods, courtesy of a relative below.

Just Posted

Ecologist Tony Blake was among several dozen area residents who participated in Tuesday’s public hearing on the future Molly Banister Drive extension. Blake argued for preserving trail connectedness and the wildlife corridor. (Photo by LANA MICHELIN/Advocate staff).
Molly Banister road extension stays

A nearly nine-hour public hearing ends with a 5-3 vote for keeping the road alignment

A server wears a mask at a restaurant, as the COVID-19 pandemic continues in Canada and around the world. THE CANADIAN PRESS/Graham Hughes
Health officials receive thousands of COVID-related complaints

About 800 to 1,000 people call health officials weekly

Shaun Janse van Rensburg, a Red Deer resident, said he is tired of changing clocks twice a year. Photo by Mamta Lulla/Advocate staff
After COVID, Kenney may consider referendum on daylight savings

Albertans may be divided on several issues today, but there’s a consensus… Continue reading

The COVID-19 death toll in Alberta reached 309, according to numbers posted on the province’s website Tuesday. (Image courtesy CDC)
Another 422 COVID cases reported in Alberta and two more deaths

The Alberta government reported 422 COVID-19 cases Tuesday and two more virus… Continue reading

test tube with the blood test is on the table next to the documents. Positive test for coronavirus covid-19. The concept of fighting a dangerous Chinese disease.
COVID-19 death toll verges on 10,000 as second wave continues to surge

Nearly 10,000 Canadians have died due to COVID-19, a mark of the… Continue reading

Alice Kolisnyk, deputy director of the Red Deer Food Bank, says the agency expects an increase in demand as the COVID-19 pandemic continues. Every new subscription to the Red Deer Advocate includes a $50 donation to the food bank. (Photo by BYRON HACKETT/Advocate Staff)
Support the food bank with a subscription to the Red Deer Advocate

The community’s most vulnerable members are always in need of a hand,… Continue reading

Los Angeles Dodgers' Mookie Betts celebrates after a home run against the Tampa Bay Rays during the eighth inning in Game 6 of the baseball World Series Tuesday, Oct. 27, 2020, in Arlington, Texas. (AP Photo/Sue Ogrocki)
Best Betts: Dodgers win first World Series title since 1988

Best Betts: Dodgers win first World Series title since 1988

Wade Sira is shown in a handout photo. Sira, the leader of Saskatchewan's pro-independence Buffalo Party, says he's extremely happy with last night's provincial election results, even though no candidates clinched a seat.THE CANADIAN PRESS/HO-Wade Sira MANDATORY CREDIT
Buffalo Party’s strong showing in Saskatchewan vote a warning to Moe: experts

Buffalo Party’s strong showing in Saskatchewan vote a warning to Moe: experts

FILE - In this Sept. 28, 2019, file photo, Christian Coleman, of the United States, celebrates after crossing the line to win the gold medal in men's 100 meter final at the World Athletics Championships in Doha, Qatar. (AP Photo/Nick Didlick)
World champion Coleman banned 2 yrs; to miss Tokyo Olympics

World champion Coleman banned 2 yrs; to miss Tokyo Olympics

Saskatchewan Roughriders kicker Brett Lauther returns to the sideline after missing his fourth field goal attempt during second half CFL action against the Edmonton Eskimos, in Regina, Saturday, Nov. 2, 2019.  It's been a very difficult year for a number of kickers this year in the NFL, but CFL veteran Lauther continues to wait for his opportunity. THE CANADIAN PRESS/Mark Taylor
Former Riders kicker Brett Lauther patiently awaiting opportunity to kick in the NFL

Former Riders kicker Brett Lauther patiently awaiting opportunity to kick in the NFL

Nashville SC midfielder Randall Leal, left, is congratulated by Alex Muyl after scoring a goal during the first half of the team's MLS soccer match against the Montreal Impact, Tuesday, Oct. 27, 2020, in Harrison, N.J. (AP Photo/Adam Hunger)
Willis gets MLS-leading 9th shutout, Nashville tops Montreal

Willis gets MLS-leading 9th shutout, Nashville tops Montreal

Kansas City mayor, star quarterback want Raptors to make Missouri temporary home

Kansas City mayor, star quarterback want Raptors to make Missouri temporary home

Djokovic, Thiem advance after slow starts in Vienna openers

Djokovic, Thiem advance after slow starts in Vienna openers

Most Read