Alberta government emergency help available during holidays

Phone lines will be manned 24/7

Phone lines for provincial emergency services will be operating over the holidays in Alberta.

Programs and resources that affect the health, safety and security of people will be available 24 hours a day, seven days a week from Dec. 24 through Jan. 2. Non-urgent government operations will be closed . Regular service will resume Jan. 3.

  • For family violence, bullying or abuse, staff is on hand by phone 24 hours a day, seven days a week, in more than 170 languages, or through online chat daily, from noon to 8 p.m.
  • Family Violence Info Line: 310-1818
  • Bullying Helpline: 1-888-456-2323 
  • Child Abuse Hotline: 1-800-387-KIDS (5437)
  • The Income Support Contact Centre is available for emergency basic needs assistance at 780-644-5135 in Edmonton and 1-866-644-5135 outside Edmonton. These numbers will be used for Safer Spaces Certificates.
  • The Mental Health Help Line is available 24/7, offering help to Albertans with mental health concerns at 1-877-303-2642.

Alberta.ca will feature a list of all services available over the holiday season. Individuals can still use Government of Alberta online systems, but submissions or applications will not be processed until offices reopen Jan. 3.

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