Counter service at north-end RCMP detachment ending

North detachment counter service ending May 31 in cost-saving move

The RCMP is cancelling front counter service at its north-end detachment as a cost-saving move.

“The decision to centralize customer service at the downtown detachment was made during the 2019 budget deliberations as a cost-savings measure,” said protective services director Paul Goranson.

“The north detachment front counter sees relatively low volume compared to the downtown detachment, and services are limited.”

The north detachment handles only about eight visits a day compared with around 90 downtown.

Residents could make reports or make other police inquiries from 8 a.m. to 4 p.m. Monday through Friday.

Residents will now have to go to the downtown detachment at 4602 51st Ave. for front counter service. The detachment is open Monday through Friday 8 a.m. to 6 p.m. and 8 a.m. to 4 p.m. on Saturdays (closed from noon to 12:30 p.m. for lunch).

RCMP members will continue to work from the north detachment. The Red Deer Emergency Services station will also remain open.

During the 2019 operating budget debate, city council approved about $3.5 million in costs savings, revenues and efficiencies.

The closure of the customer service counter at the north detachment will eliminate two full-time civilian staff positions.

“We recognize this is difficult for staff, especially those directly affected,” said Goranson. “We’re working very closely with staff, providing support to help them manage during this transition.”

The final day of operation for the front counter is May 31.



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