Lacombe launches citizen satisfaction survey

Lacombe has launched its first citizen satisfaction survey.

Lacombe has launched its first citizen satisfaction survey.

Edmonton-based Banister Research Inc. has been hired to undertake the $15,000 survey to gather statistical information, opinions and insight from local residents.

The goal is to give municipal leaders a more balanced and objective understanding of how businesses and residents feel about programs and services, the city’s leadership and local civic issues, says the city.

A telephone survey began on Monday and a web-based survey aimed at businesses will be on the city’s website until April 26.

Deven Kumar, the city’s communications co-ordinator, said 400 resident telephone interviews evenly split between males and females will be done, plus 205 business surveys.

“This survey will provide both businesses and residents an opportunity to provide feedback to us on what’s working and what is not,” said Mayor Steve Christie in a statement announcing the survey.

“It will also help identify resident priorities for community planning and resource allocation as part of the city’s budgeting and planning processes.”

Researchers will present survey findings to council on May 27.

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