Red Arrow says it’s ready to meet the travel demand of Albertans as more COVID-19 restrictions are lifted.
“Over the course of the pandemic, we’ve invested heavily in our customer experience to connect passengers with their desired destination,” said Dan Finley, vice-president of Motorcoach.
“We designed our industry-leading Safely Clean program to ensure the public can safely and confidently travel with us. We launched a new website, reservation system, and online booking engine to improve the passenger experience even before they hop on board with us. We also implemented brand new customer care technology, which allows more seamless delivery of customer service through online chat, instant messenger, emails, and phone calls.”
John Stepovy, Motorcoach director, said when buses were relaunched after services were suspended at the beginning of the pandemic, there were 16 weekly departures between Fort McMurray, Edmonton, Red Deer, Calgary, and Lethbridge. Now there’s 54 trips per week, with more being added.
“The pandemic has highlighted the fact that people are increasingly looking for ways to reduce their carbon footprint, and we want people to know we’re a great way to do that. A couple traveling by Motorcoach reduces emissions by almost 50 per cent over a hybrid car and 75 per cent over flying,” Stepovy said.
He said in December there were 348 trips, which equates to taking over 12,000 cars off Alberta roads.
Transportation Minister Rajan Sawhney thanked Red Arrow for its resilience during the pandemic.
“As we get back to normal, I applaud the company on its expansion to help more Albertans get where they need to go. This investment in new routes is another sign that Alberta’s economic recovery is building momentum,” Sawhney said.
Red Arrow also operates Ebus which has been serving Alberta for 10 years and is the economy class alternative to Red Arrow.
Red Arrow and Ebus continue to require masks onboard according to governmental health measures on public transit.