(Advocate file photo).

Red Deer City Hall is closed to public access

Doors close at 4:30 p.m. Tuesday until further notice

Red Deer City Hall is temporarily closing to the public, as of Tuesday afternoon, to protect staff and citizens and prevent the spread of COVID-19.

Effective at 4:30 p.m., City Hall will be closed to the public until further notice. Residents and businesses are advised to continue doing business with the city by email or phone.

“For the safety of staff and citizens, we have made the difficult decision to close public access to City Hall for the time being,” said emergency operations centre director Karen Mann.

“City staff will have continued access to the building as needed, but have been encouraged to work from home, wherever possible.”

Public access was previously constrained to the main floor of City Hall and citizens were asked to pursue other ways of paying their bills.

MyCity is continuing to provide residents and business owners with access to information about their city accounts, including business licences, permit applications, utilities and taxes. The online tool is available 24-hours a day, seven days a week at www.reddeer.ca/mycity.

Customer service at Sorensen Station will remain open for people to purchase Red Deer Transit passes. Additional safety measures were put in place to ensure the safety of transit staff and customers.

The city’s call centre will continue to operate from 8 a.m. to 8 p.m. at 403-342-8111 and residents are encouraged to phone with non-emergency inquiries about city policies and operations.

The city reminds residents that customers can defer water, sewer and waste utility payments for 90 days with no penalties, if they are struggling to pay their bills.

Customers wishing to defer their bills do not need to call the city.

Deferral will happen automatically if their bill is not paid, and the full balance will be due at the end of the 90-day deferral, June 15.

The city encourages customers who are able to pay their bills to continue doing so.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

COVID-19: First death confirmed in central zone, provincial cases reach 1,250

Alberta government confirmed a first death in the central zone Sunday. The… Continue reading

COVID-19 case reported at supermarket in Wetaskiwin

Sobeys will not release names to protect employees

WATCH: Red Deer emergency call centre hours change starting next week

Hours at the City of Red Deer’s COVID-19 emergency call centre will… Continue reading

Alberta Health Services provides COVID-19 prevention tips

Alberta Health Services has a number of recommendations for people amid the… Continue reading

Alberta government website has latest COVID-19 statistics

Red Deer Advocate readers can stay up to date on the COVID-19… Continue reading

Quebec Walmart worker struck by driver allegedly angered by COVID-19 measures

SHERBROOKE, Que. — A Walmart security guard from southern Quebec was fighting… Continue reading

Boeing to continue production shutdown due to coronavirus

Company is extending its planned two-week shutdown

Bars, cannabis sector eligible for $40B credit program from government bank

Applicants must go through their own banks to access the program

Actress-activist Shirley Douglas, daughter of medicare’s Tommy Douglas, dies

‘Sadly she had been battling for her health for quite some time’

Canada looking to disinfect used masks, Tam asks they not be thrown away

Best defence against COVID-19 is to stay home as much as possible, wash their hands frequently

With workers at home, feds eye ways to fast-track training program, groups say

How to help workers stuck at home or out of work to prevent their skills from becoming

Most Read