Red Deer’s fire chief and emergency services manager Ken McMullen. File photo

Red Deer Emergency Services recognized in U.S. for providing exceptional service

RDES recognized for fourth accreditation

Red Deer Emergency Services was recognized for its fourth accreditation at a ceremony in Washington, D.C., Wednesday.

The agency was recognized for its Emergency Fire Dispatch Accredited Centre of Excellence.

The accreditation, which was awarded in February, acknowledges the Red Deer 9-1-1 Emergency Communications Centre’s exceptional performance and professional service to both residents and first responders.

“Our citizens are getting world-class service when they call into our 9-1-1 centre,” said Ken McMullen, Red Deer Emergency Services’ chief/manager.

“Not only are our operators providing the caller with exceptional care, but they are getting the best possible information and support to our crews as they respond to the situation.”

With this accreditation, the agency is now the only department in the world with four accreditations in fire and medical services.

Red Deer’s 9-1-1 Emergency Communication Centre is now just one of 45 centres in the world with the emergency fire dispatch accreditation, and one of 26 in the world, and one of only two in Canada, with both fire and medical dispatch accreditation.

“I am very proud of the work our team has done to earn these accreditations,” said McMullen.

“We always strive for continuous improvement and excellence and will continue to develop and hone our technical skills to meet and exceed standards for accreditation in the future.”

The Red Deer 9-1-1 Emergency Communications Centre is a primary public safety answering point for more than 70 municipalities in central and southern Alberta.



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