Red Deer’s fire chief and emergency services manager Ken McMullen. File photo

Red Deer Emergency Services recognized in U.S. for providing exceptional service

RDES recognized for fourth accreditation

Red Deer Emergency Services was recognized for its fourth accreditation at a ceremony in Washington, D.C., Wednesday.

The agency was recognized for its Emergency Fire Dispatch Accredited Centre of Excellence.

The accreditation, which was awarded in February, acknowledges the Red Deer 9-1-1 Emergency Communications Centre’s exceptional performance and professional service to both residents and first responders.

“Our citizens are getting world-class service when they call into our 9-1-1 centre,” said Ken McMullen, Red Deer Emergency Services’ chief/manager.

“Not only are our operators providing the caller with exceptional care, but they are getting the best possible information and support to our crews as they respond to the situation.”

With this accreditation, the agency is now the only department in the world with four accreditations in fire and medical services.

Red Deer’s 9-1-1 Emergency Communication Centre is now just one of 45 centres in the world with the emergency fire dispatch accreditation, and one of 26 in the world, and one of only two in Canada, with both fire and medical dispatch accreditation.

“I am very proud of the work our team has done to earn these accreditations,” said McMullen.

“We always strive for continuous improvement and excellence and will continue to develop and hone our technical skills to meet and exceed standards for accreditation in the future.”

The Red Deer 9-1-1 Emergency Communications Centre is a primary public safety answering point for more than 70 municipalities in central and southern Alberta.



Send your news tips

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Fracking caused March 2019 earthquake near Sylvan Lake, say scientists

4.18 earthquake south of Sylvan Lake rattled doors and windows as far as Red Deer

Possible Red Deer cougar sighting creating a stir

Many have posted their own cougar stories online since Advocate story ran last Friday

Downtown Red Deer collision causes damage to church property, charges pending

One person was taken to the hospital after a vehicle rear-ended another… Continue reading

Central Albertans knit and sew for Australia’s wildlife: baby kangaroos, bats, wallabys

Rescued and orphaned baby kangaroos in Australia may not have their momma’s… Continue reading

Chinook’s Edge students to be charged bus fees

Other school jurisdictions await provincial budget

WATCH: Canadian kid shovelling snow video goes viral

Rory might just be Canada’s most popular toddler right now, thanks to… Continue reading

Your community calendar

Jan. 22 Downtown House Senior Center (5414 43 St.) in Red Deer… Continue reading

David Marsden: Warm tales about the cold

The recent deep freeze has rocked all of us. Every Red Deer… Continue reading

Canadian airlines feel the pressure of flight-shaming and the ‘Greta effect’

MONTREAL — Swedish may not be the lingua franca of the aviation… Continue reading

Trump thanks farmers for backing him through China trade war

AUSTIN, Texas — President Donald Trump thanked farmers Sunday for supporting him… Continue reading

CETA can serve as template for post-Brexit Canada-U.K. trade deal

CALGARY — Canada’s trade agreement with the European Union should serve as… Continue reading

MEC cuts costs, boosts perks in effort to turn around struggling retailer

VANCOUVER — Mountain Equipment Co-op is making major changes as it “needs… Continue reading

TekSavvy appeals directly to consumers in battle with big phone, cable companies

TORONTO — TekSavvy Solutions Inc. is appealing to Canadian consumers for support… Continue reading

Putin may not be immortal, but he’s not going anywhere

Five years ago, somebody posted photographs on the internet showing a man… Continue reading

Most Read