Problem potholes like these along Kerry Wood Drive and other things that need attention by the City of Red Deer can now be reported on the city website in the SeeClickFix option.

Residents clicking for fixing

Red Deerians continue to report problems in their neighbourhoods using traditional methods.

Red Deerians continue to report problems in their neighbourhoods using traditional methods.

Since launching the SeeFixClick option as a pilot project last fall, the city has closed 360 out of 424 service requests.

The online reporting tool is accessible through the city’s website and as a mobile app. Users can report problems with the simple click of a mouse or using a smartphone.

“Actually it’s on par with what we have seen before,” said Jenny Spurr, Red Deer communications consultant. “We thought the program would be a lot more popular with mobile users.”

A mere 15 per cent of reports are coming in via smartphones versus 85 per cent that are reported using the reddeer.ca or SeeClickFix.com websites.

The majority of the reports coming in are problems with broken street lights, parking concerns and potholes. Unlike the previous online tool, the complaints go directly to the department responsible for fixing the problem. The city’s policy is to either acknowledge or close a report within two to three business days.

But Spurr said this depends on each department and its workload.

“Some of the reports we receive are seasonal type repairs so they may sit in the acknowledge state a little bit longer,” said Spurr. “It’s a seasonal repair that may need more time to repair it.”

Spurr said this is one channel for reporting infrastructure problems and the city also encourages residents to use telephone and email.

The city is evaluating the pilot program to determine whether it is the right fit. The city pays an annual licence fee of about $7,000. The SeeFlickFix option replaced Report-a-Problem on the city’s website in mid-August.

To report an infrastructure problem, go to www.seeclickfix.com or www.reddeer.ca/onlineservices/reportaproblem.htm.

crhyno@bprda.wpengine.com

Just Posted

Red Deer council sets police review goals

Review will look at alternatives to RCMP-led police force and their effectiveness

A Red Deer single mom with MS goes to Disney World with autistic son thanks to Make-A-Wish

The first vacation for the Red Deer family brings spark back to life

UPDATED: Jury selection underway for Red Deer murder trial

Trial looking at a 2015 stabbing death outside the Village Mall

Wednesday is McDonald’s United Way Day in Red Deer

$1 from every Big Mac, Happy Meal and Egg McMuffin will be donated

Updated: Red Deer RCMP introduce downtown policing unit

A four-member downtown Red Deer RCMP unit hit the beat on Thursday… Continue reading

McGill students vote overwhelmingly for change to Redmen team nickname

MONTREAL — Students at McGill University have voted by a large majority… Continue reading

Mira Sorvino urges #MeToo to do more than ‘name and shame’

NEW YORK — Mira Sorvino believes the key to eradicating sexual misconduct… Continue reading

Stan Lee hoped to make Canadian-set series about Indigenous cop, says producer

TORONTO — Stan Lee struggled in his final years to get broadcasters… Continue reading

Holding out slim hope as crews search for more fire dead

PARADISE, Calif. — More than a dozen coroner search and recovery teams… Continue reading

Comic book genius Stan Lee, Spider-Man creator, dies at 95

LOS ANGELES — Stan Lee, the creative dynamo who revolutionized the comic… Continue reading

Canada intelligence officials have heard audio of Khashoggi murder, Trudeau says

PARIS — Justin Trudeau says Canadian intelligence officials have listened to a… Continue reading

Canada hoping to solve U.S. tariff dispute by G20 meetings at month’s end: PM

WASHINGTON — Prime Minister Justin Trudeau says he’s hopeful that Canada can… Continue reading

Bishops will delay votes on steps to combat sex abuse crisis

BALTIMORE — In an abrupt change of plans, the president of the… Continue reading

Most Read