Telephone service knocked out in Penhold area

A fibre optic line went down in Penhold, knocking out landline phones in the area after an accident on Monday evening.

Update: A Telus representative said at approximately 6:30 p.m. on Tuesday that service was expected to be restored shortly.

A fibre optic line went down in Penhold, knocking out landline phones in the area after an accident on Monday evening.

Penhold fire crews were called to the downed line at 5:47 p.m. near the intersection of Robinson Avenue and Lucina Street in Penhold.

Fire Chief Jim Pendergast reported a vehicle being transported on a tractor trailer came into contact with the line. The line was torn down and was strewn across the road.

Fire crews had to close off Lucina Street for about three hours.

Fortis was called to make sure it was not a power line, which it was not. Then homeowners in the area reported their house phones were not working, which led to the determination that it was a Telus line.

Telus was unable to get crews to the area until Tuesday morning. A Telus spokesperson said the damage was quite extensive.

In the meantime, Pendergast asks people affected to use their cellphones or go to their neighbours to call 911 if they have an emergency.

There were no injuries during this incident.

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