(Image from Alberta Emergency Management Agency)

Telus phone, TV and internet service out in eastern Alberta after line cut

Everyone using Telus in eastern Alberta could be affected

A Telus communications line has been cut in eastern Alberta, causing the failure of multiple Telus services, including landline, wireless voice, internet, TV and other services.

The company said it is currently experiencing a service outage in Alberta after a third party construction company accidentally cut a Telus fibre cable near Halkirk, Alberta.

Everyone using Telus in East Central Alberta might be impacted, says the company.

“Our team is working to restore services as quickly as possible, and has notified local municipalities and emergency services out of an abundance of caution,” the company said in a statement.

The following communities are known to have been impacted: Hanna, Cessford, Consort, Delia, Acadia Valley, Cereal, Coronation, Oyen, Veteran, Youngstown, Stettler, Drumheller and Caster. Other communities may also be affected.

“We are very sorry to our customers for this interruption and inconvenience, and estimate that our services will be restored this evening. Further updates will be provided as they become available, and can be followed by visiting telus.com/outages.”

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