Telus Corp. is buying the German call centre company Competence Call Center. (Image contributed)

Telus to buy German call centre firm Competence Call Center for $1.3 billion

VANCOUVER — Telus Corp. is buying a German call centre company through its Telus International subsidiary for about $1.3 billion.

Vancouver-based Telus says it has agreed to acquire Competence Call Center (CCC), a business services provider of with a focus on customer relations and management and content moderation.

Telus says the deal, which consists of debt and equity, adds to the valuation of its international arm, bolstering the case for an initial public offering targeted for the next 12-24 months.

Darren Entwistle, president and CEO of Telus, said in a release Wednesday that the company is pleased to welcome Competence Call Center employees and customers into the Telus family.

Entwistle says the merger will positively impact the financial and operational strength of Telus, supporting the advancement of its broadband networks in Canada as well as customer service.

The acquisition will result in a sizeable diversification of Telus International’s operations and client base in Europe, with 50,000 employees in 20 countries across North and Central America, Europe and Asia, the release said.

“Today’s announcement adds significant scale and diversity to Telus International,” Entwistle said.

Founded in 1998 in Austria, CCC is headquartered today in Berlin. In fiscal 2019, CCC is expected to report revenue of approximately $450 million.

On a pro-forma basis, TELUS International’s 2019 combined annualized revenue will surpass $1.75 billion and EBITDA will increase to approximately $400 million.

This report by The Canadian Press was first published Dec. 4, 2019.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Police are seeking missing Red Deer man

Dillon Bristow was last seen in the city on Saturday

Police arrest Red Deer man for luring multiple children

The three young victims and their families are receiving support

More provinces moving to further loosen COVID-19 restrictions

More provinces moving to further loosen COVID-19 restrictions

Red Deerians can start reporting less serious crimes online starting this week

RCMP launches its online crime reporting pilot program

Solidarity together: Central Albertans protest in Red Deer against racism

There’s no such thing as a little bit of racism. Even one… Continue reading

Passengers and employees at Pearson airport must now wear masks ‘at all times’

Passengers and employees at Pearson airport must now wear masks ‘at all times’

‘It’s unsettling:’ Ranchers and feedlots worried about future impact of COVID-19

‘It’s unsettling:’ Ranchers and feedlots worried about future impact of COVID-19

Ottawa pledges millions to promote holiday travel in Canada during pandemic

Ottawa pledges millions to promote holiday travel in Canada during pandemic

Community groups filling gaps in translation of COVID-19 information

Community groups filling gaps in translation of COVID-19 information

Limit COVID-19 spread: Top doctor urges signs instead of shouting at protests

Limit COVID-19 spread: Top doctor urges signs instead of shouting at protests

Ontario makes temporary change to layoff regulations to help businesses

Ontario makes temporary change to layoff regulations to help businesses

‘What do we do now?’ Labour dispute at Regina refinery nears 6 months

‘What do we do now?’ Labour dispute at Regina refinery nears 6 months

Trans Mountain reaches ‘key milestone’ as pipeline construction begins in B.C.

Trans Mountain reaches ‘key milestone’ as pipeline construction begins in B.C.

Most Read