211 service expanding to Red Deer County

211 phone service to help people find community and social services is expanding to Red Deer County in July. United Way of Central Alberta already provides the 211 phone service in Red Deer to connect residents with information on community and social services provided by non-profits and government. Previously, Red Deer County residents could only access the 211 service online at ab.211.ca.

211 phone service to help people find community and social services is expanding to Red Deer County in July.

United Way of Central Alberta already provides the 211 phone service in Red Deer to connect residents with information on community and social services provided by non-profits and government.

Previously, Red Deer County residents could only access the 211 service online at ab.211.ca.

“The beauty of the phone line service is that people help you with the search. They are the experts in doing these searches. They can really drill down to the information that you want and get to the information you need,” said United Way executive director Robert Mitchell on Wednesday.

He said 211 staff are trained to ask questions to better understand what information callers want. They are also aware of services that callers may not know exist.

The service connects to the 211 database for the entire province.

“If there isn’t a service available locally in Red Deer, they will know if it’s available in Calgary or Edmonton, for instance.”

Known as a community resource navigator, the one-stop call connects people to community information 24 hours a day, seven days a week that is available in over 200 languages.

He said the phone service receives about 250 calls monthly and due to the economic climate, employment-related information requests have been popular.

Mitchell said more people have started to call, but more people need to be aware that service is available.

FCSS Red Deer & District is contributing $20,000 to expand the phone service to the county and the communities of Bowden, Delburne, Penhold and Elnora.

The Town of Innisfail is also contributing $5,500 to connect its citizens to the phone service.

The expanded service will cost about $125,000 annually to operate.

Mitchell said the service was set to expand into the county on May 30, but the data company that runs the 211 has been busy dealing with increased workload due to the Fort McMurray fire.

A new 211 online chat service was recently introduced due to the wildfire for places that do not have 211 phone service.

“By July everything should be up and going in Red Deer County and major communities there.”

szielinski@bprda.wpengine.com

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Hundreds turn up at Coldest Night of Year walk in Red Deer

It wasn’t the coldest night of the year, which probably helped the… Continue reading

Police in Saskatoon shoot two dogs that attacked man, then advanced on officers

SASKATOON — Police in Saskatoon say officers had to open fire at… Continue reading

13-year-old Maskwacis teen missing

Maskwacis RCMP are asking for public assistance to locate 13-year-old Rebecca Soosay.… Continue reading

Red Deer area residents who were quarantined on cruise ship near Japan back in Canada

Central Alberta residents are safe and test negative for coronavirus

Alberta doctors getting ready for court fight against new pay, benefits deal

EDMONTON — The head of the Alberta Medical Association says it’s preparing… Continue reading

Fashion Fridays: The 8 best quality online stores! Shop the ultimate sales

Kim XO, helps to keep you looking good on Fashion Fridays on the Black Press Media Network

Your community calendar

Feb. 19 A Liberation of Holland event is being held at the… Continue reading

TSN, Curling Canada agree to eight-year extension on broadcast rights contract

MOOSE JAW, Sask. — Curling Canada and TSN have extended their broadcast… Continue reading

Wet’suwet’en hereditary chiefs meet with Mohawks in Kahnawake, Que.

KAHNAWAKE, Que. — Traditional chiefs of the Wet’suwet’en First Nation maintained Saturday… Continue reading

Saskatoon protest springs up, even after Trudeau orders blockades torn down

More protests in solidarity with Wet’suwet’en hereditary chiefs sprung up on Saturday,… Continue reading

Saskatchewan’s chief coroner warns public after fatal drug overdoses in Regina

REGINA — Two deaths and dozens of drug overdoses in Regina have… Continue reading

A champion, again: Humphries wins 3rd women’s bobsled title

Kaillie Humphries of the U.S. is a bobsled champion again, winning her… Continue reading

Canada’s Kingsbury finishes first in moguls for 62nd World Cup victory

TAZAWAKO, Japan — Canada’s Mikael Kingsbury earned his 62nd World Cup victory… Continue reading

Cruise-ship evacuees arrive for quarantine in Canada as first Wuhan evacuees let go

OTTAWA — A plane carrying 129 Canadians and their families who have… Continue reading

Most Read