‘Defective’ water bill undergoing tests

A water meter that an Innisfail couple say is defective is undergoing tests.

A water meter that an Innisfail couple say is defective is undergoing tests.

Since summer, seniors Betty and Clarence Moore had been fighting a one-time $760.20 water bill for their small bungalow.

Their typical monthly water bill is around $84.

Betty Moore, 69, said they received a phone call from the town in late October and told their account was now cleared.

“They have sent the meter back to the company and they have taken the money off our account. They didn’t say it was their fault. No apologies. Just that it’s supposedly straightened out,” Moore said.

The balance on their most recent bill dated Nov. 17 still includes that big summer hit so they’re still waiting to see the balance on their next bill.

Moore originally contacted the Advocate about the problem in late September. The town told her their water meter was working fine, they probably had a plumbing leak, and to pay the bill or their water would be shut off.

The water bill for the month in question showed they used about 20,000 litres per day for eight days before it returned to their normal rate of 200 to 500 litres.

“You can go back 32 years and we’ve never, ever used that much water. There is no way we can use that much water.”

Betty and her husband, Clarence, 75, have lived in their 1,040-square-foot house at 3667 54th Ave. in Innisfail for three decades.

She said she tested their plumbing for leaks and found none.

Moore said it’s been a stressful period for the couple but it’s important to spread the word because other people may have run into the same problem with their meters.

“Hopefully it will help somebody,” Moore said.

Heather Whymark, Town of Innisfail’s director of corporate services, said no one else has reported a similar problem and the town is still determining whether the Moore’s meter was working correctly.

“We don’t have the means to test it properly here so it has to go back to the manufacturer. It will take another 30 days before we hear something back on that,” Whymark said.

At this point, the Moores’ bill has been reversed, she said.

“If it does, however, come back that the meter is valid, then that’s something council will have to look at again.”

szielinski@bprda.wpengine.com

Just Posted

Tsunami warning for B.C.’s coast is cancelled after Alaska quake

VANCOUVER — A tsunami warning issued for coastal British Columbia was cancelled… Continue reading

Sewage spill shuts beaches along California’s Central Coast

MONTEREY, Calif. — Nearly 5 million gallons of sewage spilled into the… Continue reading

‘Shape of Water’ producer, Christopher Plummer among Canadian Oscar nominees

TORONTO — A Toronto producer who worked on “The Shape of Water”… Continue reading

US, others launch new tool to punish chemical weapons users

PARIS — The United States and 28 other countries are launching a… Continue reading

Fewer than half of Canadians hold optimistic, open view of the world: poll

OTTAWA — Canada’s reputation as a nation with an open and optimistic… Continue reading

WATCH news on the go: Replay Red Deer Jan. 21

Watch news highlights from Red Deer and Central Alberta

RDC chosen to host 2019 men’s volleyball national championship

Sports enthusiasts in Red Deer will have more to look forward to… Continue reading

Police is still looking for Second World War army passport owner

No one has claimed a rare Second World War German army passport… Continue reading

DJ Sabatoge and TR3 Band kick off Sylvan Lake’s Winterfest 2018

Central Alberta’s youngest DJ will open for TR3 Band kicking off Town… Continue reading

Two Canadians, two Americans abducted in Nigeria are freed

Kidnapping for ransom is common in Nigeria, especially on the Kaduna to Abuja highway

WATCH news on the go: Replay Red Deer Jan. 21

Watch news highlights from Red Deer and Central Alberta

Liberals quietly tap experts to write new paternity leave rules

Ideas include creating an entirely new leave benefit similar to one that exists in Quebec

Insurers say Canadian weather getting hotter, wetter and weirder

Average number of days with heavy rain or snow across Canada has been outside norm since spring 2013

Are you ready for some wrestling? WWE’s ‘Raw’ marks 25 years

WWE flagship show is set to mark its 25th anniversary on Monday

Most Read


Five-day delivery plus unlimited digital access for $185 for 260 issues (must live in delivery area to qualify) Unlimited Digital Access 99 cents for the first four weeks and then only $15 per month Five-day delivery plus unlimited digital access for $15 a month