Dispatch on the defensive

About 30 minutes before she arrived home to discover her two children dead in her Calgary home, a frantic mother called 911 worried about their welfare. But police were not sent to the home Friday night until Ying Louie called a second time, screaming then hanging up, after finding the bodies of her son Jason, and nine-year-old daughter Jane Louie.

CALGARY — About 30 minutes before she arrived home to discover her two children dead in her Calgary home, a frantic mother called 911 worried about their welfare.

But police were not sent to the home Friday night until Ying Louie called a second time, screaming then hanging up, after finding the bodies of her son Jason, and nine-year-old daughter Jane Louie.

Their father, James Bing Jun Louie had his charges upgraded to first-degree murder on Monday.

Steve Dongworth, manager of Public Safety Communications, said Monday that two 911 calls were made that night by Ying Louie, but only one of them was relayed to police.

At 8:33 p.m., Ying called 911 from a cellphone in a car on her way home, worried about her kids after she tried several times to phone them. But after Ying answered a series of questions, and also gave her home address, the decision was made not to send police.

“The information that was given did not present the level of risk in our assessment that warranted a police officer attending at that point,” Dongworth said.

Major Crimes Insp. Guy Slater said even if police had been dispatched earlier, it wouldn’t have changed the outcome because the children were already dead by 8:33 p.m.

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