Don’t judge my good work based on one man’s criticism

One of the fundamental principles of justice in our society is that a person has the right to defend their honour against unjust criticism. This is most particularly so when it is printed publicly, and especially in today’s Internet age when it can spread globally within minutes through digital posting on a website.

Re: Darrel Morrow’s letter to the editor of July 29, 2014

One of the fundamental principles of justice in our society is that a person has the right to defend their honour against unjust criticism. This is most particularly so when it is printed publicly, and especially in today’s Internet age when it can spread globally within minutes through digital posting on a website.

My commitment to and accomplishment of quality customer service has a lengthy track record that goes far beyond wishing it were so! I have worked the floor of restaurants, bars, neighbourhood pubs, hotels, and clubhouses for 35 years and through that hospitality career advanced into supervisory and senior management roles precisely because of my commitment to quality customer service and because the teams I have led have far more often than not achieved it.

I have put in thousands of hours and many around the clock days into meeting and exceeding the vast majority of my patron’s needs and service expectations. One man’s negative experience, even that of several dozen, should not be allowed through a Letter to the Editor to tarnish that reputation of commitment to serving thousands upon thousands of people well over several decades. I have a binder full of testimonial letters of appreciation from past and present patrons for the quality service that I have and do deliver with regularity.

Over the past 25 years, I have also worked with, advised and guided boards for not-for-profit organizations, and in the past 15 years for boards in the golf industry. I have served them all well, and have been appreciated for it throughout the past quarter century. I can provide testimonials for that, too.

I do apologize to those who feel that they have been served badly by me! I know in my heart of hearts you are in the minority, but as is often the case in life, the vocal minority will usually be heard from the most.

Andrew Gilchrist

Red Deer

Just Posted

Man accused of manslaughter in fatal collision testifies he was cut off

A Delburne man accused of causing a fatal collision said he was… Continue reading

Class size targets hard to reach in Red Deer

Red Deer Public Schools recently updated its average class size

Lotteries look to younger customers to increase sales

Promoting online and interactive games

Red Deer man helps light up the holidays for others

Jim Elliott’s in his 15th year of mapping the city’s most magical, lit-up homes

WATCH: CP Holiday Train rolls into Lacombe

Kelly Prescott performed for hundreds of Central Albertans

Barry Cooper: Separation has become a real possibility, thanks to Ottawa’s abuses

In the past couple of weeks, a retired senior oil executive, Gwyn… Continue reading

Sex assault trial for former gymnastics coach resumes in Sarnia

SARNIA, Ont. — The trial of a former high-ranking gymnastics coach accused… Continue reading

Victims of former ski coach Charest say they were ‘sacrificed’ by Alpine Canada

MONTREAL — A lawsuit filed Wednesday against Alpine Canada by three victims… Continue reading

Emily Blunt on the ‘daunting’ task of playing Mary Poppins

BEVERLY HILLS, Calif. — Emily Blunt loves a challenge, and in the… Continue reading

Tommy Chong says Canada’s weed legalization has kept ‘underground market alive’

TORONTO — Tommy Chong has a pass, man. While some Canadians who… Continue reading

Apple deepens Austin ties, expands operations east and west

AUSTIN, Texas — Apple will build a $1 billion campus in Austin,… Continue reading

Trump comments upend U.S. approach to Huawei, trade talks

WASHINGTON — The United States and China have taken pains this week… Continue reading

Most Read