Fabulous service at local shop

I have been trying to figure out how to best acknowledge the superior service that was provided to us from Kal Tire on 76th Street in Red Deer. I feel it is important to ensure that the service providers at this store know how much we appreciated them.

I have been trying to figure out how to best acknowledge the superior service that was provided to us from Kal Tire on 76th Street in Red Deer. I feel it is important to ensure that the service providers at this store know how much we appreciated them.

My husband and I currently live south of Calgary, but were travelling to Red Deer to rent out our home there. On our way there, driving down on the busy and fast-paced Hwy 2, my vehicle started to make some awful noises — clunking and grinding. We felt like we might not even make it off the highway.

The previous day, we had had some work done on it by another garage (not Kal Tire) and they had obviously messed up!

However, we did arrive at our destination and started to make calls to garages to arrange to have my vehicle looked at. We called on place that regretfully couldn’t assist us, but suggested you Kal Tire. (It was Don’s Tire and Auto in Red Deer that made the suggestion — and thank you to them as well, as the gentleman I spoke to was very regretful that he couldn’t assist us and was more than willing to make suggestions so that we could get home that day).

I made the call to Kal Tire and was immediately informed that they would make it work for us — I told them we were stuck in Red Deer with our two dogs and of course couldn’t stay in Red Deer until Monday when shops opened up again. When we arrived, we were welcomed and so were our dogs. It was raining out, so they allowed both of our big boys to join us inside while we waited.

They took a look and sure enough, the garage from the previous day had messed up by not re-assembling my vehicle appropriately. There was a missing caliper mount bolt on the front right side and the mounting bracket was now rubbing on the rotor and the backing plate also had damage done to it because of this.

Unfortunately, they did not have the part that we needed, so they made calls all over Red Deer, finally reaching a parts company that delivered a part to the store after about an hour. It was the wrong part. One of the gentlemen made it his personal mission to find us the right part before they closed for the day. He drove around looking for about an hour — we were beyond appreciative of this! He was not able to find the part, but offered to tighten up the bolt the best he could with a different thread pitch.

We were told to take it in as soon as we could and this was just to make sure we safely go home that day. Which we did!

I then took it into the previous shop that messed up in the first place and they wouldn’t even acknowledge the writeup that one of the gentlemen prepared for us from Kal. They also couldn’t fix it that day and I ended up needing to drive back three times so they could fix their mess up and was continued to be treated poorly by them — I explained that they will never see me again and that we need a Kal Tire in Okotoks!

To top off everything off, Kal Tire didn’t charge us one penny for their hard work and the part they ended up using — they informed us that we had had a bad enough day and that they didn’t think we needed that to top it off. They also said that because they weren’t able to provide us with the right part, it wasn’t fair to charge! Even though, they spent about three hours working with us!

So, all in all, big kudos to this Red Deer store — they impressed us greatly and I hope they are acknowledged for this. I have let all of my Red Deer and area friends and family know about our experience and have suggested that they consider going there for all of their vehicle needs. Now I hope to pass on the word to the rest of the Red Deerians.

Danielle Meyers

Black Diamond

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