Fixing common wireless network problems

Problem: Your wireless network was working fine yesterday but today you can’t get online. Solution: Whether you set up your own network or hire a professional to do it, there will likely come a day when your Internet connection drops and you are suddenly unable to get online.

Problem: Your wireless network was working fine yesterday but today you can’t get online.

Solution: Whether you set up your own network or hire a professional to do it, there will likely come a day when your Internet connection drops and you are suddenly unable to get online.

Knowing the steps to reset your network can save you hours on hold with your Internet provider’s tech support.

If trouble strikes:

1. Power off your computers, router and modem (you may have an all-in-one modem/router).

2. Check to make sure any and all cables are fully engaged.

3. Turn devices back on in this order: modem, router, computer. Wait for each device to completely power up before turning on the next device. You will typically know this by the lights stabilizing.

Problem: Cousin Betty is visiting and can’t get her laptop online.

Solution: If Betty’s laptop has a built-in wireless adapter, her system should be able to “find” your wireless network.

In Windows 7, click the Start button and select “Control Panel,” then “Network and Internet,” then “Network and Sharing Center.” Choose “Connect to a Network” to show a list of available WiFi networks.

Find the name you chose for your network.

If her system is unable to locate any available networks, make sure that her Wi-Fi card is enabled.

There may be a button at the top left of her keyboard with a picture that looks like a beacon, or there may be a button on the laptop itself with this image on or near it.

Pressing the button will turn the Wi-Fi adapter on or off.

Once the laptop “sees” available connections, click the “Connect” button next to your network. A box will pop up requesting your network password (you DID set up that password, right?).

Once you enter the right password, click the box that will allow her system to automatically connect going forward, and Betty should be surfing the net in no time.

Problem: Your teenager was “fixing” something to get his Xbox online and now nobody can connect.

Solution: First, try the reset steps listed earlier.

If that doesn’t work, turn off the modem and router.

There should be an Ethernet cable running between your modem and your router.

Make sure that the cable is plugged into the WAN (Wide Area Network) port on your router, and that any computers hard-wired to your router are connected via the other ports. Run back through the reset steps.

If you still can’t get online, send your kid out to buy a wireless-networking-for-dummies book and get studying.

Problem: Everyone else is surfing the net smoothly — everyone but you.

Solution: If you’re getting a “Page Cannot Be Displayed” error, the problem may be with the website you’re trying to visit.

Attempt to view a site you know exists and is reliable, such as Google or Yahoo, to determine if the problem is with your system or with the website.

If it’s your system, the first step in any computer troubleshooting is to shut down your computer, turn it back on and try again.

Don’t just run through restart — fully shut down, wait a few seconds and then reboot.

If you still can’t access the Internet, run through the steps suggested above for getting Cousin Betty’s laptop online.

Windows 7 also has a “Troubleshoot Problems” option under the “Network and Sharing Center” that can help reset your system’s network if all else fails.

Andrea Eldridge is CEO of Nerds on Call, a company based in Redding, Calif., that offers on-site computer and home theater setup and repair. Contact her at

Just Posted

Grassroots movement to clean up Red Deer is gaining momentum

Homeless people need more attention than shopping carts, says former councillor Cindy Jefferies

Improving life for people with Alzheimer’s and their families is a priority for Raitt

The federal Conservatives deputy leader is dealing with the disease in her own home

PHOTO: International Peace Day

Visitors broke bread, made crafts and trading cards at a gathering marking… Continue reading

Snowfall warning issued for Central Alberta

Environment Canada issued a snowfall warning for Central Alberta Friday afternoon. Warning… Continue reading

POLL: Most Red Deerians don’t want cell phones in the classroom

Sixty-six per cent of Advocate readers who responded to an on-line poll… Continue reading

Updated: Grey Cup in Red Deer to raise funds for military families

Money raised will go to the Military Family Resource Centre and be used locally

Saskatchewan RCMP charge man in abduction that sparked Amber Alert last Sunday

NORTH BATTLEFORD, Sask. — Saskatchewan RCMP have arrested a man following an… Continue reading

One dead following police-involved shooting in Burlington, Ont.

BURLINGTON, Ont. — Ontario’s police watchdog says a 32-year-old man was shot… Continue reading

Several injured as Tornado tears through Ottawa and Gatineau, Que.

OTTAWA — A tornado ripped through the Ottawa area Friday afternoon, damaging… Continue reading

B.C. wildfires burned large areas affected by mountain pine beetles: Experts

VANCOUVER — Clearing or burning beetle ravaged forests may be costly but… Continue reading

Dustin Byfuglien scores in overtime, Jets beat Flames 4-3 in pre-season

WINNIPEG — Bryan Little tied the game late in the third and… Continue reading

Mistrial denied in Calgary murder trial over jury’s visit to hotel Denny’s

CALGARY — A Calgary judge has denied a request for a mistrial… Continue reading

Former Canadian astronaut says space shuttle is a vehicle of hope

OTTAWA — Sending messages of hope from space is a big part… Continue reading

Canada requests trade panel on uncoated groundwood paper ruling by U.S.

OTTAWA — Canada has requested a NAFTA trade panel review a U.S.… Continue reading

Most Read