Fixing common wireless network problems

Problem: Your wireless network was working fine yesterday but today you can’t get online. Solution: Whether you set up your own network or hire a professional to do it, there will likely come a day when your Internet connection drops and you are suddenly unable to get online.

Problem: Your wireless network was working fine yesterday but today you can’t get online.

Solution: Whether you set up your own network or hire a professional to do it, there will likely come a day when your Internet connection drops and you are suddenly unable to get online.

Knowing the steps to reset your network can save you hours on hold with your Internet provider’s tech support.

If trouble strikes:

1. Power off your computers, router and modem (you may have an all-in-one modem/router).

2. Check to make sure any and all cables are fully engaged.

3. Turn devices back on in this order: modem, router, computer. Wait for each device to completely power up before turning on the next device. You will typically know this by the lights stabilizing.

Problem: Cousin Betty is visiting and can’t get her laptop online.

Solution: If Betty’s laptop has a built-in wireless adapter, her system should be able to “find” your wireless network.

In Windows 7, click the Start button and select “Control Panel,” then “Network and Internet,” then “Network and Sharing Center.” Choose “Connect to a Network” to show a list of available WiFi networks.

Find the name you chose for your network.

If her system is unable to locate any available networks, make sure that her Wi-Fi card is enabled.

There may be a button at the top left of her keyboard with a picture that looks like a beacon, or there may be a button on the laptop itself with this image on or near it.

Pressing the button will turn the Wi-Fi adapter on or off.

Once the laptop “sees” available connections, click the “Connect” button next to your network. A box will pop up requesting your network password (you DID set up that password, right?).

Once you enter the right password, click the box that will allow her system to automatically connect going forward, and Betty should be surfing the net in no time.

Problem: Your teenager was “fixing” something to get his Xbox online and now nobody can connect.

Solution: First, try the reset steps listed earlier.

If that doesn’t work, turn off the modem and router.

There should be an Ethernet cable running between your modem and your router.

Make sure that the cable is plugged into the WAN (Wide Area Network) port on your router, and that any computers hard-wired to your router are connected via the other ports. Run back through the reset steps.

If you still can’t get online, send your kid out to buy a wireless-networking-for-dummies book and get studying.

Problem: Everyone else is surfing the net smoothly — everyone but you.

Solution: If you’re getting a “Page Cannot Be Displayed” error, the problem may be with the website you’re trying to visit.

Attempt to view a site you know exists and is reliable, such as Google or Yahoo, to determine if the problem is with your system or with the website.

If it’s your system, the first step in any computer troubleshooting is to shut down your computer, turn it back on and try again.

Don’t just run through restart — fully shut down, wait a few seconds and then reboot.

If you still can’t access the Internet, run through the steps suggested above for getting Cousin Betty’s laptop online.

Windows 7 also has a “Troubleshoot Problems” option under the “Network and Sharing Center” that can help reset your system’s network if all else fails.

Andrea Eldridge is CEO of Nerds on Call, a company based in Redding, Calif., that offers on-site computer and home theater setup and repair. Contact her at www.callnerds.com/andrea

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Glen Carritt organized a United We Roll Canada convoy around May 2019 that travelled in 2019. An independent review said he breached council code of conduct rules multiple times. (File photo by Advocate staff)
Former Innisfail town councillor breached code of conduct many times, says review

Consultants say 29 of 36 alleged breaches by Glen Carritt had merit

Members of the Red Deer RCMP downtown patrol monitor for drug activity and property crimes. (Advocate file photo).
Two peace officers are training to join Red Deer’s downtown police patrol unit

This “integrated” unit will be the first in Alberta

Students and staff at Gateway Christian School wore pink Wednesday in support of Pink Shirt Day, a worldwide anti-bullying initiative that was started in 2007. (Photo courtesy of Red Deer Public Schools)
Students, central Alberta community celebrate Pink Shirt Day

Mayor of Sylvan Lake Sean McIntyre supports anti-bullying cause

City of Red Deer has nearly doubled its active COVID-19 case count since Feb. 10 and has 75.6 per cent of the Central zone’s active cases. (File photo)
Another new high: Red Deer hits 574 active COVID-19 cases

Province reports 13 new COVID-19 deaths, 430 new cases

Meteor spotted over Edmonton, Alta., on Feb. 22, 2021 by several, who took to social media to share their surveillance camera captures. (@KixxAxe/Twitter)
VIDEO: Fireball meteor streaks across sky, spotted by early-morning risers in Alberta, B.C.

Videos of the quick streak of light flashing across the sky before 6:30 a.m. MST

Calgary Flames goaltender David Rittich (33) makes a save on Toronto Maple Leafs left wing Jimmy Vesey (26) as Flames' Christopher Tanev (8) and Joakim Nordstrom (20) defend during first-period NHL action in Toronto on Wednesday, February 24, 2021. THE CANADIAN PRESS/Frank Gunn
‘Misunderstood’ Nylander ties game late, scores winner as Leafs beat Flames 2-1 in OT

‘Misunderstood’ Nylander ties game late, scores winner as Leafs beat Flames 2-1 in OT

Team Canada skip Kerri Einarson yells to her sweepers at the Scotties Tournament of Hearts in Calgary, Alta., Friday, Feb. 19, 2021.THE CANADIAN PRESS/Jeff McIntosh
Young Quebec team in the hunt to join Einarson, Homan in Hearts’ championship round

Young Quebec team in the hunt to join Einarson, Homan in Hearts’ championship round

A crane is used to lift a vehicle following a rollover accident involving golfer Tiger Woods, Tuesday, Feb. 23, 2021, in Rancho Palos Verdes, Calif., a suburb of Los Angeles. Woods suffered leg injuries in the one-car accident and was undergoing surgery, authorities and his manager said. (AP Photo/Mark J. Terrill)
Golf without Woods? Battered leg brings it closer to reality

Golf without Woods? Battered leg brings it closer to reality

Montreal Canadiens head coach Claude Julien looks towards the ice as his team takes on the Ottawa Senators during second period NHL action in Ottawa on Tuesday, Feb. 23, 2021. The Canadiens have fired head coach Julien and associate coach Kirk Muller. THE CANADIAN PRESS/Sean Kilpatrick
Montreal Canadiens fire head coach Claude Julien, associate coach Kirk Muller

Montreal Canadiens fire head coach Claude Julien, associate coach Kirk Muller

Canada midfielder Sophie Schmidt (13) attempts a shot on goal during the first half of a SheBelieves Cup women's soccer match against Argentina, Sunday, Feb. 21, 2021, in Orlando, Fla. THE CANADIAN PRESS/AP-Phelan M. Ebenhack
Canadian women exit SheBelieves Cup on losing note, blanked 2-0 by Brazil

Canadian women exit SheBelieves Cup on losing note, blanked 2-0 by Brazil

Supporters pray outside court in Stony Plain, Alta., on Wednesday, Feb. 24, 2021, as a trial date was set for Pastor James Coates of GraceLife Church. He is charged with holding Sunday services in violation of Alberta's COVID-19 rules and with breaking conditions of his bail release. THE CANADIAN PRESS/Jason Franson
Trial date for jailed Alberta pastor charged with breaking COVID-19 health orders

Trial date for jailed Alberta pastor charged with breaking COVID-19 health orders

Alberta Premier Jason Kenney shakes hands with Jason Nixon, government house leader and environment minister, after Nixon is sworn into office in Edmonton on April 30, 2019. THE CANADIAN PRESS/Jason Franson
Alberta eyes recall legislation, focuses on COVID-19 aid in spring sitting

Alberta eyes recall legislation, focuses on COVID-19 aid in spring sitting

CFL commissioner Randy Ambrosie attends a a news conference in Surrey, B.C., on Thursday, February 28, 2019. The CFL faces more challenges in its 2021 return than it did last year when it was forced to cancel its season due to the COVID-19 pandemic. THE CANADIAN PRESS/Darryl Dyck
CFL will have to appease more levels of government to get 2021 protocols approved

CFL will have to appease more levels of government to get 2021 protocols approved

Most Read