I too, was appalled, but not at all surprised at Ms. Summers’ account of her extremely unfortunate trip with Greyhound (Advocate, Jan. 11). I can imagine what she and her husband suffered.
What I am surprised at, though, is the fact that Greyhound has never before come to the public’s attention in this way. I have had extremely horrific experiences with Greyhound.
Their customer service department in Texas does not seem to hold their drivers and customer service personnel accountable and at no time made it even remotely simple to communicate my concerns.
I hope that Ms. Summers will not accept less than what this pathetic show of customer relations drivers/staff showed them. I have certainly found other mode of travel and would go to great lengths in order to avoid any further contact with Greyhound Canada.
Greyhound should also be extremely grateful that the young woman did manage to get home safely, no thanks again to the staff at Greyhound. I hope the Jones family will be duly compensated for that sad display of caring.