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No right to ask for Canadian service

Debbie Newbery’s letter to the editor in the Advocate of May 28 regarding customer service choices at foreign call centres sounded a little familiar and phoney (pun intended) to me, particularly the part where she advised “That’s the rule and the law.”

Debbie Newbery’s letter to the editor in the Advocate of May 28 regarding customer service choices at foreign call centres sounded a little familiar and phoney (pun intended) to me, particularly the part where she advised “That’s the rule and the law.”

As the owner of a PC and Internet security business who deals with e-rumours on a daily basis, I had seen this one before, but rechecked it through my main Internet reference source for rumors and misinformation.

As I suspected, the premise of the letter was false.

There is no law dictating that a foreign call centre must transfer a call back to a customer service rep) in your country on request.

To prevent being victimized by inaccurate information such as this, I recommend that my customers check it out on snopes.com before passing it on. Your readers may wish to make note of this.

John J. Webber, MMM, CD

Webb-Secure PC & Internet Security

Red Deer