Debbie Newbery’s letter to the editor in the Advocate of May 28 regarding customer service choices at foreign call centres sounded a little familiar and phoney (pun intended) to me, particularly the part where she advised “That’s the rule and the law.”
As the owner of a PC and Internet security business who deals with e-rumours on a daily basis, I had seen this one before, but rechecked it through my main Internet reference source for rumors and misinformation.
As I suspected, the premise of the letter was false.
There is no law dictating that a foreign call centre must transfer a call back to a customer service rep) in your country on request.
To prevent being victimized by inaccurate information such as this, I recommend that my customers check it out on snopes.com before passing it on. Your readers may wish to make note of this.
John J. Webber, MMM, CD
Webb-Secure PC & Internet Security
Red Deer