Some services still disrupted in explosion’s aftermath

Officials in Calgary deactivated their municipal emergency plan on Thursday, saying 911 service was functioning normally again a day after a downtown fire and explosion at Shaw Communications headquarters.

CALGARY — Officials in Calgary deactivated their municipal emergency plan on Thursday, saying 911 service was functioning normally again a day after a downtown fire and explosion at Shaw Communications headquarters.

But the situation remained far from normal for Shaw customers and anyone who required any sort of electronic records from the Alberta government.

“We’ve been working through the evening and early morning to evaluate the impact on the data centre to try to minimize the impact on services to citizens,” Service Alberta Minster Manmeet Bhullar said in a news release.

Services that remained unavailable included vehicle registration and licensing, student high school transcripts, land title searches and hunting and fishing licences. Provincial programs that provide income support and health benefits, such as payments to disabled Albertans, were also affected, although the province said emergency claims could still be processed in person.

No one was hurt when a blast in a 13th-floor electrical room on Wednesday brought down Alberta Health Services computers, put three radio stations off the air and affected some banking services.

Lines to many critical communications services, including 911, were interrupted or unavailable for Shaw customers on Wednesday and early Thursday. Calgary’s municipal 311 information service was also affected. The city said Thursday that the line was fully operational again, although some city call centres were still experiencing service disruptions.

The city said Shaw was continuing to work with its phone and data customers to restore normal service.

The city also noted that some people had been tying up emergency operators by phoning 911 just to check if their service was working.

“While 911 service is now fully operational, we remind Calgarians that 911 should be used in emergency situations only,” a city news release stated.

The building also houses three radio stations — CHQR, Country 105 and Q107 — and those stations were running programming from sister stations in Edmonton.

Bhullar said the Alberta government had decided to switch to service from its backup site based on how long it would likely be until power was restored to the Shaw building.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

A health worker holds up a dose of the AstraZeneca vaccine against COVID-19 in Rome, Tuesday, Feb. 23, 2020. THE CANADIAN PRESS/AP-Cecilia Fabiano/LaPresse via AP
Health Canada approves AstraZeneca’s COVID-19 vaccine

Canada has pre-ordered 20 million doses of the AstraZeneca vaccine

A fallen Western Red cedar tree at Francis/King Regional Park in Saanich, B.C., Thursday, May 26, 2016. THE CANADIAN PRESS/Chad Hipolito
Logging delay agreement for B.C. old-growth tree stand helps endangered spotted owls

Deal announced to hold off logging watershed for a year

An arrest by Red Deer RCMP is facing online scrutiny. No charges have been laid and the incident is still under investigation. (Screenshot of YouTube video)
Red Deer RCMP investigating violent arrest caught on video

Police say officer ‘acted within the scope of his duties’

Emily Keeping of Wetaskiwin, Alta., was last seen at 4:20 p.m. on Feb. 25, 2021 at the FasGas on 49 St and 50 Ave in Wetaskiwin. Supplied/ Wetaskiwin RCMP.
Wetaskiwin RCMP seek assistance in locating missing 11-year-old

Emily Keeping was last seen on Feb. 25, 2021 at the FasGas on 49 St and 50 Ave in Wetaskiwin.

FILE - Cameron Forte (right) and his Fraser Valley Bandits are 2-0 at the Canadian Elite Basketball League Summer Series after being the Saskatchewan Rattlers. (CEBL photo)
CEBL releases 14-game 2021 schedule, hopes to see fans attend games in person

Season will kick off with the Edmonton Stingers and the Fraser Valley Bandits

FILE - Keegan Messing performs during the Men’s Short program at the 2020 Canadian Tire National Skating Championships in Mississauga, Ont., Friday, Jan. 17, 2020. If the world figure skating championships do go ahead in a bubble in March in Sweden, there is a good chance Canada won’t be there. THE CANADIAN PRESS/Frank Gunn
Messing leads Canadian figure skating team at world championships

Messing was the only Canadian to compete on the Grand Prix circuit this season

Nurses episode, titled “Achilles Heel,” was first aired on Global in February 2020. (Photo by THE CANADIAN PRESS)
Global pulls ‘Nurses’ episode after scene with Orthodox Jews deemed anti-Semitic

TORONTO — Global TV says it has pulled an episode of Toronto-set… Continue reading

Lady Gaga is offering a $500,000 reward for the return of her two French bulldogs. (Photo by THE ASSOCIATED PRESS)
Lady Gaga’s dog walker shot, French bulldogs stolen in LA

Dog walker expected to survive injuries

Calgary Flames defenceman Mark Giordano tries to help goaltender David Rittich stop a shot from Ottawa Senators right wing Drake Batherson during first-period NHL action Thursday, February 25, 2021 in Ottawa. THE CANADIAN PRESS/Adrian Wyld
Colin White scores two goals to lead Ottawa Senators to a 6-1 win over Calgary Flames

Colin White scores two goals to lead Ottawa Senators to a 6-1 win over Calgary Flames

Commander of the Royal Canadian Navy Vice-Admiral Art McDonald is seen during an interview with The Canadian Press in Ottawa, Wednesday, Dec. 11, 2019. THE CANADIAN PRESS/Adrian Wyld
Military reeling as new defence chief steps aside amid allegations of misconduct

Military reeling as new defence chief steps aside amid allegations of misconduct

Alberta Premier Jason Kenney speaks during a news conference in Edmonton on Feb. 24, 2020. It’s budget day in the province, and Kenney’s United Conservative government is promising more help in the fight against COVID, but more red ink on the bottom line. THE CANADIAN PRESS/Jason Franson
Alberta’s budget promises more help for COVID-19 with a hard deficit

Alberta’s budget promises more help for COVID-19 with a hard deficit

Most Read