Some services still disrupted in explosion’s aftermath

Officials in Calgary deactivated their municipal emergency plan on Thursday, saying 911 service was functioning normally again a day after a downtown fire and explosion at Shaw Communications headquarters.

CALGARY — Officials in Calgary deactivated their municipal emergency plan on Thursday, saying 911 service was functioning normally again a day after a downtown fire and explosion at Shaw Communications headquarters.

But the situation remained far from normal for Shaw customers and anyone who required any sort of electronic records from the Alberta government.

“We’ve been working through the evening and early morning to evaluate the impact on the data centre to try to minimize the impact on services to citizens,” Service Alberta Minster Manmeet Bhullar said in a news release.

Services that remained unavailable included vehicle registration and licensing, student high school transcripts, land title searches and hunting and fishing licences. Provincial programs that provide income support and health benefits, such as payments to disabled Albertans, were also affected, although the province said emergency claims could still be processed in person.

No one was hurt when a blast in a 13th-floor electrical room on Wednesday brought down Alberta Health Services computers, put three radio stations off the air and affected some banking services.

Lines to many critical communications services, including 911, were interrupted or unavailable for Shaw customers on Wednesday and early Thursday. Calgary’s municipal 311 information service was also affected. The city said Thursday that the line was fully operational again, although some city call centres were still experiencing service disruptions.

The city said Shaw was continuing to work with its phone and data customers to restore normal service.

The city also noted that some people had been tying up emergency operators by phoning 911 just to check if their service was working.

“While 911 service is now fully operational, we remind Calgarians that 911 should be used in emergency situations only,” a city news release stated.

The building also houses three radio stations — CHQR, Country 105 and Q107 — and those stations were running programming from sister stations in Edmonton.

Bhullar said the Alberta government had decided to switch to service from its backup site based on how long it would likely be until power was restored to the Shaw building.

Just Posted

WATCH: Central Albertans learn about pollination and vermicomposting on Earth Day

Central Albertans learned about vermicomposting, ticks, and honey bees on Earth Day.… Continue reading

Alberta man dead after snowmobile collision on B.C. mountain

The incident occurred on Boulder Mountain Friday morning

Child’s body found in river downstream from where boy went missing during flood

Ontario Provincial Police say a fisherman has found the body of a… Continue reading

‘It’s just like we’re forgotten people’: Indigenous evacuees waiting to go home

KAPUSKASING, Ont. — Paul Edwards sits alone at a bare table and… Continue reading

Red Deer record store celebrates its last Record Store Day

The Soundhouse, a guitar and record shop in downtown Red Deer, closes its doors next Saturday

Facebook’s privacy changes look different for Europeans and Americans

All 2.2 billion people who use Facebook will soon see changes to… Continue reading

Vermont wants to turn tourists into workers

Vermont has forest trails, yoga retreats, breweries galore – and a labor… Continue reading

Trump leading on North Korea, says envoy to Canada as G7 ministers meet

TORONTO — Donald Trump’s envoy to Canada says her president is leading… Continue reading

Wizards come alive in Game 3 victory over Raptors

WASHINGTON - The old Washington Wizards showed up Friday night - the… Continue reading

‘Scandal’ is over, but here are 10 things we’ll remember from this crazy show

No matter how long you kept up with “Scandal” – the first… Continue reading

Alberta man dead after snowmobile collision on B.C. mountain

The incident occurred on Boulder Mountain Friday morning

Half-naked shooter guns down four, runs away in Nashville Waffle House shooting

Nashville police say they are looking for Travis Reinking in connection with the shooting

Most Read


Five-day delivery plus unlimited digital access for $185 for 260 issues (must live in delivery area to qualify) Unlimited Digital Access 99 cents for the first four weeks and then only $15 per month Five-day delivery plus unlimited digital access for $15 a month