Website launched where residents can report infrastructure issues

See. Click. Fix.

See. Click. Fix.

Reporting a problem in your Red Deer neighbourhood just got easier.

The website SeeClickFix.com allows tech-savvy residents to report infrastructure issues so they can get fixed by the city with a simple click of a mouse or the deft moves of fingers on a smartphone.

The online reporting tool replaced the city’s Report a Problem option on its website in mid-August.

On SeeClickFix, users post a problem like potholes or broken street lights and the appropriate city department will receive a notification. Users can type in the address of the problem or drag a marker on a map. Residents can comment, create neighbourhood watch areas and note when the issue is resolved.

“So that’s things like potholes, graffiti directly to the City of Red Deer,” said Jenny Spurr, a city communications consultant. “When someone makes a report . . . a notification is sent to the appropriate department. Then the problem enters that department’s workflow process and it’s resolved.”

Unlike the previous tool, the complaint goes directly to the city department responsible for fixing it. Spurr said the turnaround for fixing the problem depends on the issue and the department involved. The tool is more accessible than the previous option that was available only through the city’s website.

The complaints received so far range from bylaw infractions, noise complaints, broken street lights, storage of unused vehicles on streets, parking issues to cats at large. The tool is for non-emergency neighbourhood issues.

“The accessibility and mobility of it has made it tremendously successful,” said Spurr. “With our original Report a Problem, we were seeing about one report a day. Now with SeeClickFix, we’re getting on average about four per day.”

Users can download a smartphone application.

Coun. Paul Harris, an active user of the site, said this makes it a lot easier for residents to report when they are out and about.

“Whereas before you went home and you maybe remembered to go onto the website and fill out a form,” said Harris. “That was a much longer process. This here you can actually monitor what’s happening. When it gets fixed, you get notified. I think it’s really great.”

Harris said city staff can’t be everywhere and see all the problems happening in the community and this will help community engagement.

Because the city’s use of the tool is relatively new, Spurr said they have received complaints that may not be appropriate or under their jurisdiction.

“In terms of bylaw infractions, if someone has a complaint against a neighbour it’s important for them to know this is a public forum,” she said. “So if they have confidential or private information, this might not necessarily be the place to report.”

The city pays an annual license fee of $7,000 for SeeClickFix. Because Report-a-Problem was a program developed internally by the city’s Information and Technology Services Department, there were no direct costs associated with it.

Report a problem at www.seeclickfix.com or on the city’s website at www.reddeer.ca/OnlineServices/reportaproblem.htm.

crhyno@bprda.wpengine.com

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

File photo
Gov’t of Alberta identifies estimated 300 new COVID-19 cases Sunday

Online COVID-19 dashboard unavailable as upgrades being completed

The Central Alberta Freestyle Ski Club is hoping to win $50,000 through the Mackenzie Investments Top Peak contest. (Contributed photo)
Central Alberta ski club trying to win $50K in online contest

A central Alberta ski club has entered a contest where it can… Continue reading

Ben King scores for the Red Deer Rebels during the third period of a Western Hockey League game against the Calgary Hitmen at the Westerner Park Centrium Saturday. (Photo by Rob Wallator/Red Deer Rebels)
Rebels complete comeback to pick up first win of season

Rebels 3 Hitmen 2 (OT) The Red Deer Rebels were able to… Continue reading

Minister of National Defence Harjit Sajjan takes part in a year-end interview with The Canadian Press at National Defence Headquarters in Ottawa on December 17, 2020. THE CANADIAN PRESS/Sean Kilpatrick
Conservatives to call top Sajjan, Trudeau aides to testify on Vance allegations

OTTAWA — The federal Conservatives plan to summon two senior Liberal aides… Continue reading

Elvira D'Angelo, 92, waits to receive her COVID-19 vaccination shot at a clinic in Montreal, Sunday, March 7, 2021, as the COVID-19 pandemic continues in Canada and around the world. THE CANADIAN PRESS/Graham Hughes
‘It’s been a good week’: Tam hopeful on vaccines as pandemic anniversary nears

Several provinces were preparing to loosen COVID-19 restrictions on Sunday, as Canada’s… Continue reading

Mount Pearl Senior High in Mount Pearl, N.L., remains closed on Wednesday, March 3, 2021. The provincial health authority says there were 185 cases at 22 schools, including 145 infections among staff and students of one high school in Mount Pearl that was an early epicentre of the outbreak. THE CANADIAN PRESS/Paul Daly
In Newfoundland and Labrador, three ingredients made for explosive COVID-19 outbreak

ST. JOHN’S, N.L. — With her classes, three part-time jobs and a… Continue reading

A passenger places a tag on luggage at the departure terminal at Toronto Pearson Airport, in Mississauga, Ont., Friday, May 24, 2019. The economic and life disruption caused by the COVID-19 pandemic has prompted many recent immigrants to leave Canada and return to their countries of origin, where they have more social and familial connections. THE CANADIAN PRESS/Chris Young
COVID-19 pandemic prompts recent newcomers to leave Canada for their home countries

OTTAWA — The economic and life disruption caused by the COVID-19 pandemic… Continue reading

Rail cars wait for pickup in Winnipeg, Sunday, March 23, 2014. The fierce debate over cross-border pipelines is putting more Canadian oil and gas on trains destined for the United States — a country experts fear is ill-equipped for the potential consequences. THE CANADIAN PRESS/John Woods
As debate rages over cross-border pipelines, U.S. analysts brace for more oil by rail

WASHINGTON — The fierce debate over cross-border pipelines is putting more Canadian… Continue reading

Pictures and notes in from friends and classmates make up a memorial in support and memory of Aubrey Berry, 4, and her sister Chloe, 6, during a vigil held at Willows Beach in Oak Bay, B.C., on December 30, 2017. THE CANADIAN PRESS/Chad Hipolito
Mother of slain daughters supports recent changes to Canada’s Divorce Act

VICTORIA — Legal experts and a mother whose ex-partner was convicted of… Continue reading

Radio and television personality Dick Smyth is shown in an undated handout photo. THE CANADIAN PRESS/HO
Dick Smyth, Canadian maestro of news radio commentary, dies at 86

TORONTO — Radio and television personality Dick Smyth, whose booming commentary filled… Continue reading

Walter Gretzky father of hockey hall-of-famer Wayne Gretzky waves to fans as the Buffalo Sabres play against the Toronto Maple Leafs during third period NHL hockey action in Toronto on Tuesday, January 17, 2017. THE CANADIAN PRESS/Nathan Denette
Funeral for Walter Gretzky to be held Saturday in home town of Brantford, Ont.

The funeral for hockey legend Wayne Gretzky’s father Walter will take place… Continue reading

Most Read