You have a customer service choice

It is rumoured Canada Post customer service is headed to India in the near future. You may not realize that you have an option to controlling your services.

It is rumoured Canada Post customer service is headed to India in the near future. You may not realize that you have an option to controlling your services.

Any time you call an 800 number (for a credit card, banking, charter communications, health and other insurance, computer help desk, etc.) and you find that you’re talking to a foreign customer service representative (with an accent, difficult to understand/ perhaps in India, Philippines, etc.), consider doing the following:

After you connect and you realize that the customer service representative is not working in Canada (you can always ask, if you are not sure about the accent).

Say, “I’d like to speak to a customer service representative in Canada.”

The rep might suggest talking to his/her manager, but politely say, “Thank you, but I’d like to speak to a customer service representative in Canada. …”

You will be immediately connected to a rep in Canada.

That’s the rule and the law.

It takes less than one minute to have your call redirected to Canada.

I tried this when phoning my bank about a credit card problem and they switched me to someone in Montreal. At least that saves Canadian jobs and the person on the other end of the line can understand me.

Debbie Newbery

Tees